RETURNS

 

 

Returns and Exchange Policy

 

You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. GIVENCHY offers two types of returns: online or in one of our stores.

 

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

 

GIVENCHY does not offer exchanges.

 

Please follow the returns procedures below in order to return your products to us free of charge.

 

Returns procedures

 

Terms and fees of return are provided by GIVENCHY.

 

Online returns

 

If you placed an order with your Customer Account, go to the “My Orders” section of the account

1. Declare your return by logging in to your Customer Account and clicking on “Create a Return” in the “My Orders” section

2. Select the product(s) to be returned and indicate the reason for return

3. Confirm your request for a return. You will receive a confirmation email with your return number.

4. Place the items you wish to return as well as a copy of your receipt inside the box in which you received your order.

5. Place the pre-printed return label provided with your order on the outside of the package.

6. Once your package is prepared, contact our Customer Service to schedule a pickup of the package with our UPS carrier at your convenience. Contact Givenchy Customer Service: 00 800 0000 1952 Monday through Saturday from 9:00 am to 8:00 pm (Paris time), in French and English (toll-free number for all calls made from France).

7. You will receive a confirmation email with your request for return and pickup. 8. A courier will come to your home during the previously chosen time slot for product pickup.

 

If you placed an order without creating an account, you must go to the “Login” section of the Site. By entering your order number, email address and postal code, you will be able to access the declaration of return page. The same rules apply as those shown above.

 

In-store returns

 

You also have the option of returning your items ordered online in a selection of Givenchy stores. The stores available for this returns service are:
Givenchy Avenue Montaigne, Paris
Givenchy rue François 1er, Paris
Givenchy Faubourg Saint-Honoré, Paris

 

To return your items, please follow the procedure below:
1. Declare your return by logging in to your Customer Account and clicking on “Create a Return” in the “My Orders” section
2. Select the product(s) to be returned and indicate the reason for return
3. Confirm your request for a return. You will receive a confirmation email with your return number.
4. Place the items you wish to return as well as a copy of your receipt inside the box in which you received your order.
5. Be sure not to seal the box.
6. Present your order receipt, the original copy of your valid photo ID, the bank card used for payment and the email indicating availability in store. If you designated a third person upon placing the order, he/she must provide his/her own valid photo ID, the bank card used for payment, the receipt and email indicating availability.

 

If you placed an order without creating an account, you must go to the “Login” section of the Site. By entering your order number, email address and postal code, you will be able to access the declaration of return page. The same rules apply as those shown above.

 

After a preliminary check of the product returned in store, a store consultant will provide you with a document acknowledging the return of your item(s). Keep this document until you receive an email confirming your refund.

 

When you return a product to a Givenchy store, please note that the refund will not be made on site.

 

Cost of returns

 

You have the option to return, free of charge, products ordered within 30 days from their date of delivery.

 

Refunds

 

Terms of refund

 

In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt

 

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.

 

Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.


 
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