Givenchy items are delivered everywhere in France, with the exception of overseas departments, Corsica and the Principality of Monaco. Givenchy does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Products can only be delivered to Metropolitan France (France, excluding Corsica, overseas departments and Monaco). Orders made from the website of a country different to that of the delivery address will not be processed.
Delivery types and times
GIVENCHY allows you to choose between two types of delivery:
• Home delivery
• Delivery to a selection of GIVENCHY stores
Based on product availability and your location, GIVENCHY offers varying delivery services:
Delivery from Monday through Friday by 6:00 pm for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 2 business days after placing the order.
This delivery service is offered free of charge by GIVENCHY.
Same-day delivery between 6:30 pm and 9:00 pm, Monday through Saturday,
in Paris and the Paris region (subject to postal code eligibility for this service) for any order placed before 2:00 pm Monday through Saturday.
This service is not available on holidays.
This service is offered free of charge for the delivery of certain products.
Click & Collect:
Delivery from Monday through Friday in a selection of GIVENCHY stores for any order placed online or by phone. The stores available for this delivery service are:
− Givenchy Avenue Montaigne, Paris
− Givenchy Rue François 1er, Paris
− Givenchy Faubourg Saint-Honoré, Paris
Based on your product selection and for any order placed before 2:00 pm Monday through Saturday, we offer two times for in-store pickup:
− Either same-day in-store pickup starting from 5:00 pm (until the store's closing time)
− Or within 2 business days
You will receive an email notification as soon as your order becomes available in store.
Present this email, your order receipt, the original copy of your valid photo ID and the bank card used for payment in store.
If you designated a third person upon placing the order, he/she must provide his/her own valid photo ID, the bank card used for payment,
the receipt and email indicating availability.You have a maximum of 10 calendar days from the email indicating availability to pick up the order or have the order picked up. After this time, from the notification, the sale will automatically be canceled and you will be reifunded the price of your order.
For all delivery types, Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in the “My Orders” section of your online Customer Account on Givenchy.com or by contacting our Customer Service at 00 800 0000 1952 (toll-free number for all calls made from France), during the opening hours indicated in the “Contact Us” section of the Site.
Delivery charges for orders placed online are offered free of charge by GIVENCHY.
GIVENCHY Gift wrapping:
All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.
We offer the option to include a personalized message when sending a gift order. Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.
Receipt and Price:
The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account. The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.
To contact our Customer Service, please consult the “Contact” section of the Site.