What are the benefits of creating a Givenchy.com account
Creating a Givenchy.com account allows you to be quickly identified during your visit to the website.

You can also:
- Create a wish list and share it with loved ones or in-store consultants.
- Manage your newsletter subscription preferences
- Update your personal information
- Take advantage of suggestions for customized products and exclusive content

For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.
Availability of in-store items
The Givenchy.com website allows you to check the availability of our items in a selection of stores.
By browsing through our product categories, you will have the option of using the “Search by Store” option.
Select the store of your choice and discover the selection available at this location. By selecting a store that is not in the country of your location, you will be redirected to the Homepage of the relevant country. You will then be able to renew your search within the desired product category.
When you are on an item page, you also have the option of checking the availability of the item by clicking on the “Find in Store” button. You must first select the color and size of your item.
Please note that our store inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact the store to ensure that this item is still available.
The Givenchy.com website provides the option of making an appointment directly by email or phone to discover or try on the consulted item. Any request for an appointment made on the website will be confirmed by the store, either by return email or by telephone. Similarly, no product reservation can be made without prior confirmation from the store. On the other hand, we encourage you to add to your wish list the products you would like to try in order to facilitate the preparation of your in-store appointment with our consultant.
For any questions regarding the availability of our products, please contact our Customer Service : contact@givenchy.com / +33 1 44 31 19 52. Our team of advisors will assist you in English or French from Monday to Saturday from 9AM to 8PM Paris time. (call charges vary according to landline rates to the location called). You can also find our stores' contact information in our Stores section. 
After-Sales Service
For any questions regarding the purchase of your item in a Givenchy store, please contact our Customer Service : contact@givenchy.com / +33 1 44 31 19 52. Our team of advisors will assist you in English or French from Monday to Saturday from 9AM to 8PM Paris time. (call charges vary according to landline rates to the location called).
Upkeep of Givenchy items
Ready-to-wear

The properties of certain materials and/or certain products’ finishes (wrinkled finishes, lustre, etc.) are not designed to be permanent. Repeated washes will alter the clothes’ appearance over time. This is completely normal and gives the item of clothing its appeal and very special character.

We advise you to be aware of the risk of colour migration in fabrics and items of clothing. Please read the following instructions carefully:

 

Printed fabrics

The printing on these fabrics is performed using traditional methods. Slight variations may arise – this is a normal characteristic of this manufacturing approach. The visual variations between printed fabric designs are a natural result of this manufacturing process.

* Avoid over-exposure to direct sunlight, artificial light or sources of heat.

 

Leather items

Leather is a natural material and as such, it needs to be looked after carefully. Different leathers will require care that is specifically tailored to their leather type.

* Try not to let your leather items rub against other objects as this may lead to colour migration

* Ensure your leather items are kept in a dry environment when not in use

* Avoid over-exposure to direct sunlight, artificial light or sources of heat

 

Embroidered and/or sequined items

Embroidered details are created using traditional techniques. They give a very characteristic look to items of clothing but are very fragile. These items therefore need to be treated very carefully.

* Avoid allowing other objects to rub against your product or come into contact with it in any way that could cause visible damage
* Avoid over-exposing your embroidered or sequined items to direct sunlight, artificial light or sources of heat.

 

Denim items

Denim items undergo specific treatments and washes which give them their unique, timeless character. Visual variations between denim items occur naturally as a result of these processes.

These traditional treatments and processes may result in colour migration on the fabric’s surface. With washing, the effects of this migration will slowly disappear.

* Keep your denim items away from other light-coloured fabrics, furniture and items of clothing
* Avoid over-exposing your denim items to direct sunlight, artificial light or sources of heat

 

Furs

Fur is a very special product which requires very specific treatment if it is to retain its natural beauty and that ‘just-bought’ look.

 

Bags

In order to keep your handbag or small leather goods looking great for as long as possible, we advise you to take the following precautions:

* Ensure your leather goods are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of heat
* Keep leather goods away from water, oils, perfumes and cosmetics
* Ensure that you store your leather goods in a cool, dry place inside the protective felt pouch designed for this purpose
* Try not to let your leather goods rub against other objects as this may lead to colour migration.


Leather items

* Leather is a natural material and as such, it needs to be looked after carefully. Different leathers will require care that is specifically tailored to their particular leather type

* Exotic leathers are very delicate materials requiring particularly careful attention. Again, different leathers will require treatment tailored to their particular leather type

* Patent leather should not be kept in close proximity to other leather objects for extended periods of time. This will help prevent colour migration

* Vegetable-tanned leather is leather which is tanned using tannins found in vegetable matter. This leather is a delicate material which will develop a patina over time

* ‘Ponyskin’ leather (actually made from calfskin) is particularly precious and delicate. It has undergone a special tanning process which does not remove the hair from the leather. To keep this leather looking its best, try to ensure it does not rub against other objects

 

Coated canvas

* Man-made fabrics are easy to look after. They should be cleaned carefully using a soft, clean, slightly damp cloth

* Please be aware that lighter-coloured materials are more prone to stains and soiling

 

Metal fittings

*   The metal fittings of your leather goods are of excellent quality and will develop a patina over time

 

 

Jewellery

Each piece of GIVENCHY jewellery is unique in that it has been crafted using traditional techniques and the very finest materials, painstakingly chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pieces of jewellery are exactly alike, which is exactly what generates their appeal and lends them their unique character.

Your jewellery is fragile. We advise you to treat and handle it with appropriate care so that it will always look as stunning as on the day you bought it.

In order to keep your items of jewellery looking great for as long as possible, we advise you to take the following precautions:

* Handle your jewellery with care
* Keep your jewellery in its protective pouch
* Keep your jewellery away from chemical products (hairsprays/nail polishes, perfumes, creams, household cleaning products, insecticides/fly sprays/ insect repellents etc), as the use of these products may lead to the premature deterioration of metal, beads and certain gemstones
* Ensure your jewellery is kept in a dry environment when not in use and keep away from sources of heat
* Choose jewellery that is appropriate for the activities you will be undertaking: do not wear jewellery on the beach or whilst playing sport in order to avoid marking or scratching it. The same precautions should be taken when doing DIY or gardening
* Items of jewellery should be stored individually and different jewellery types should be kept apart.

 

Gemstones and minerals

This piece of jewellery is decorated with minerals, gemstones or rock crystals. These are fragile. Each mineral, stone or crystal is entirely unique in colour and shape.
We recommend you follow the instructions already set out in this care guide in order to ensure the minerals, stones and crystals remain in their original state and retain their natural beauty.

 

Vegetable-tanned leather

This piece of jewellery is made from vegetable-tanned leather. This leather is tanned using tannins found in vegetable matter. It is a delicate material and its colour may be subject to slight variations over time. Avoid wearing this piece of jewellery with light-coloured clothes.

 

Perspex

Clean using a soft, dry cloth. Keep away from water and any kind of chemical product.

 

Real wood

This piece of jewellery is made from untreated wood. This means it can be affected by changes in atmospheric humidity or major variations in weather conditions. Care therefore needs to be taken when storing this jewellery in order to prevent any such changes occurring.

 

Shoes

Every pair of GIVENCHY shoes is unique in that it has been crafted using traditional techniques and the very finest materials, painstakingly chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pairs are exactly alike, which is exactly what generates their appeal and lends them their unique character.

In order to keep your shoes looking great for as long as possible, we advise you to take the following precautions:

* Ensure your shoes are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of heat
* Keep shoes away from water, oils, perfumes and cosmetics
* Ensure that you store your shoes in a cool, dry place inside the dust bags designed for this purpose
* Try not to let your shoes rub against other objects as this may lead to colour migration

 

Your leather shoes

* Leather is a natural material and as such, it needs to be looked after carefully. Different leathers will require care that is specifically tailored to their particular leather type
* Exotic leathers are very delicate materials requiring particularly careful attention. Again, different leathers will require treatment tailored to their particular leather type
* Patent leather should not be kept in close proximity to other leather objects for extended periods of time. This will help prevent colour migration
* Vegetable-tanned leather is leather which is tanned using tannins found in vegetable matter. This leather is a delicate material which will develop a patina over time
* ‘Ponyskin’ leather (actually made from calfskin) is particularly precious and delicate. It has undergone a special tanning process which does not remove the hair from the leather. To keep this leather looking its best, try to ensure it does not rub against other objects.

 

Fabric shoes

* Man-made fabrics are easy to look after. They should be cleaned carefully using a soft, clean, slightly damp cloth
* Please be aware that lighter-coloured materials are more prone to stains and soiling

 

Metal components

*   The metal components of your shoes are of excellent quality and will develop a patina over time.

If you require any more information or have other questions about how to look after and clean your shoes, please feel free to get in touch with any GIVENCHY sales outlet.