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FREQUENTLY ASKED QUESTIONS
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The Givenchy.com website allows you to check the availability of our items in a selection of stores.
By browsing through our product categories, you will have the option of using the “Search by Store” option.
Select the store of your choice and discover the selection available at this location. By selecting a store that is not in the country of your location, you will be redirected to the Homepage of the relevant country. You will then be able to renew your search within the desired product category.
When you are on an item page, you also have the option of checking the availability of the item by clicking on the “Find in Store” button. You must first select the color and size of your item.
Please note that our store inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact the store to ensure that this item is still available.
The Givenchy.com website provides the option of making an appointment directly by email or phone to discover or try on the consulted item. Any request for an appointment made on the website will be confirmed by the store, either by return email or by telephone. Similarly, no product reservation can be made without prior confirmation from the store. On the other hand, we encourage you to add to your wish list the products you would like to try in order to facilitate the preparation of your in-store appointment with our consultant.
For any questions regarding the availability of our products, please contact our Customer Service : contact@givenchy.com / 00 800 0000 1952. Our team of advisors will assist you in English or French from Monday to Saturday from 10AM to 7PM Paris time. (call charges vary according to landline rates to the location called). You can also find our stores' contact information in our Stores section. -
Creating a Givenchy.com account allows you to be quickly identified during your visit to the website. You can also: - Create a wish list and share it with loved ones or in-store consultants. - Manage your newsletter subscription preferences - Update your personal information - Take advantage of suggestions for customized products and exclusive content For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.
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Need help, information, or want to place an order by phone? Our team of staff is available to respond to your questions in English or French, Monday through Saturday from 10:00 am to 7:00 pm (Paris time). Contact them by calling 00 800 0000 1952. They can assist you with your browsing experience and purchases.
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Givenchy items are only delivered to the United Kingdom, with the exception of the Channel Islands and overseas territories.Givenchy does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Orders made from the website of a country different to that of the delivery address will not be processed.
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GIVENCHY allows you to choose between two types of delivery:- Home delivery- Delivery to New Bond Street GIVENCHY storeBased on product availability and your location, GIVENCHY offers varying delivery services:
Express Delivery before 6pm:
Delivery from Monday through Friday by 6:00 pm for any order placed online or by phone. This service is not available on holidays.The expected delivery time is 2 business days after placing the order.This delivery service is offered free of charge by GIVENCHY.Express Delivery before12am:
Delivery from Monday through Friday by 12:00 am for any order placed online or by phone. This service is not available on holidays.The expected delivery time is 2 business days after placing the order.Shipping fees: 10 GBP.Express Saturday delivery:
Saturday delivery for any order placed online or by phone on friday before 1pm.This service is not available on holidays.Shipping fees: 20 GBP.Premium Delivery:
Same-day delivery between 2:00pm and 10:00 pm, Monday through Saturday, in London (subject to postal code eligibility for this service) for any order placed before 3:00 pm Monday through Saturday. This service is not available on holidays.Shipping fees: 20 GBP.Click & Collect:
Delivery from Monday through Friday at the New Bond Street GIVENCHY store for any order placed online or by phone.Based on your product, we offer two times for in-store pickup:− Either same-day in-store pickup− Or within 2 business daysYou will receive an email notification as soon as your order becomes available in store.Present this email, your order receipt, the original copy of your valid ID with photo in store.If you designated a third person upon placing the order, he/she must provide his/her own valid ID with photo ,email indicating availability.You have a maximum of 10 calendar days from the email indicating availability to pick up the order or have the order picked up. After this time, from the notification, the sale will automatically be canceled and you will be reifunded the price of your order. -
All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.
Personalized message
We offer the option to include a personalized message when sending a gift order.
Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.
Receipt and Price
The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account.
The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.
To contact our Customer Service, please consult the “Contact” section of the Site.
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Givenchy will inform you by email of the progress of your order.You can also track the progress of your order in the “My Orders” section of your online Customer Account at Givenchy.com or by contacting our Customer Service Department from Monday through Saturday, 10:00 am to 7:00 pm (Paris time), to respond to your questions in English or French at 00 800 0000 1952.
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RETURNS
Returns and Exchange Policy
You have the option to return, free of charge, any product ordered within 30 days of its date of receipt.GIVENCHY offers two types of returns: online or in store store at the Givenchy New Bond street store in London.
The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.
GIVENCHY does not offer exchanges.
Please follow the returns procedures below in order to return your products to us free of charge.
Returns procedures
Terms and fees of return are provided by GIVENCHY.
Online returns
If you placed an order with your Customer Account, go to the “My Orders” section of the account
1. Declare your return by logging in to your Customer Account and clicking on “Create a Return” in the “My Orders” section
2. Select the product(s) to be returned and indicate the reason for return
3. Confirm your request for a return. You will receive a confirmation email with your return number.
4. Place the items you wish to return as well as a copy of your receipt inside the box in which you received your order.
5. Once your package is prepared, contact our Customer Service to schedule a pickup of the package with our UPS carrier at your convenience. Contact Givenchy Customer Service: 00 800 0000 1952 Monday through Saturday from 10:00 am to 7:00 pm (Paris time), in French and English (toll-free number for all calls made from France).
6. You will receive a confirmation email with your request for return and pickup. 8. A courier will come to your home during the previously chosen time slot for product pickup.
If you placed an order without creating an account, you must go to the “Login” section of the Site. By entering your order number, email address and postal code, you will be able to access the declaration of return page. The same rules apply as those shown above.
In-store returns
You also have the option of returning your items ordered online at the Givenchy New Bond street store in London.
To return your items, please follow the procedure below:
1. Declare your return by logging in to your Customer Account and clicking on “Create a Return” in the “My Orders” section
2. Select the product(s) to be returned and indicate the reason for return
3. Confirm your request for a return. You will receive a confirmation email with your return number.
4. Place the items you wish to return as well as a copy of your receipt inside the box in which you received your order.
5. Be sure not to seal the box.
6. Present your order receipt, the original copy of your valid ID with photo, and the email indicating availability in store. If you designated a third person upon placing the order, he/she must provide his/her own valid ID with photo, the receipt and email indicating availability.If you placed an order without creating an account, you must go to the “Login” section of the Site. By entering your order number, email address and postal code, you will be able to access the declaration of return page. The same rules apply as those shown above.
After a preliminary check of the product returned in store, a store consultant will provide you with a document acknowledging the return of your item(s). Keep this document until you receive an email confirming your refund.
When you return a product to a Givenchy store, please note that the refund will not be made on site.
Cost of returns
You have the option to return, free of charge, products ordered within 30 days from their date of delivery.
Refunds
Terms of refund
In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt
A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.
Mode of refund
Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.
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GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express, Paypal, Apple Pay. An authorization application will be sent to your bank. Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.
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All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data.Givenchy agrees to not store your credit card details.In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly.Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.
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For any questions regarding the purchase of your item in a Givenchy store, please contact our Customer Service : contact@givenchy.com / 00 800 0000 1952.
Our team of advisors will assist you in English or French from Monday to Saturday from 10AM to 7PM Paris time.
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Ready-to-wear
The properties of certain materials and/or certain product finishes (wrinkled, lustre, etc.) are not designed to be permanent. Repeated washes will alter the clothes’ appearance over time. This is completely normal and gives the article of clothing its appeal and very special character.
Please be aware of the risk of color transfer in personal items of clothing due to fabric dye from our products. Please read the following instructions carefully:
Printed fabrics
The printing on these fabrics are applied using traditional methods. Slight variations may arise – the visual variations between printed fabric designs are a natural result of this manufacturing process.
* Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration.
Leather items
Leather is a natural material that needs to be handled with care. Different leathers will require care that is specifically tailored to their leather type.
* Try not to let your leather items rub against other objects as this may lead to color transfer
* Ensure your leather items are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of high heat concentration
Embroidered and/or sequined items
Embroidered details are created using traditional techniques, even though these deatils give products more character they tend to be very fragile.These items therefore need to be treated with care.
* Avoid allowing other objects to come in contact with your product in any way that could cause visible damage
* Avoid over-exposing your embroidered or sequined items to direct sunlight, artificial light or sources of high heat concentration.Denim items
Denim items undergo specific treatments and washes which give them their unique, timeless character. Visual variations between denim items occur naturally as a result of these processes.
These traditional treatments and processes may result in color transfer on the fabric’s surface. With washing, the effects of this transfer will slowly disappear.
* Keep your denim items away from other light-colored fabrics, furniture, and articles of clothing
* Avoid over-exposing your denim items to direct sunlight, artificial light or sources of high heat concentrationFurs
Fur is a very special product which requires very specific treatment in order to retain its natural beauty
Bags
In order to maintain the integrity of your handbag, we advise the following precautions:
* Ensure your leather goods are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of heat
* Keep leather goods away from water, oils, perfumes and cosmetics
* Ensure that you store your leather goods in a cool, dry place inside the protective felt pouch designed for this purpose
* Try not to let your leather goods rub against other objects as this may lead to colour migration.
Leather items* Leather is a natural material that needs to be handled with care, different leathers will require care that is specifically tailored to their particular leather type
* Exotic leathers are very delicate materials requiring a particularly high level of careful attention.
* Patent leather should not be kept in close proximity to other leather objects for extended periods of time, in order to prevent color transfer
* Vegetable-tanned leather is leather which is tanned using tannings found in vegetable matter. This leather is a delicate material which will develop a patina over time
* Ponyskin’ leather (actually made from calfskin) undergoes a special tanning process which does not remove the hair from the leather. To maintain the integrity of this product, try to ensure it does not rub against other objects
Coated canvas
* Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth
* Please be aware that lighter-colored materials are more prone to stains and soiling
Metal fittings
* The metal fittings of your leather goods are of excellent quality and will develop a patina over time
Jewelry
Each piece of GIVENCHY jewelry has been crafted using traditional techniques and the very finest materials,chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pieces of jewlery are exactly alike, which is exactly what generates their appeal and lends them their unique character.
In order to maintain the integrity of your jewelry, we advise you to take the following precautions:
* Handle your jewelry with care
* Keep your jewelry in its protective pouch
* Keep your jewelry away from chemical products (hairsprays/nail polishes, perfumes, creams, household cleaning products, insect repellents etc), as the use of these products may lead to the premature deterioration of metal, beads and certain gemstones
* Ensure your jewelry is kept in a dry environment when not in use and keep away from sources of heatGemstones and minerals
We recommend you follow the instructions already set out in this care guide in order to ensure the minerals, stones and crystals remain in their original state and retain their natural beauty.Vegetable-tanned leather
This leather is tanned using tannings found in vegetable matter. It is a delicate material and its color may be subject to slight variations over time. Avoid wearing this piece of jewelry with light-colored clothes.
Perspex
Clean using a soft, dry cloth. Keep away from water and any kind of chemical product.
Real wood
This piece of jewelry is made from untreated wood, meaning it can be affected by changes in atmospheric humidity or major variations in weather conditions. Extra precautions should be taken when storing jewelry.
Shoes
Every pair of GIVENCHY shoes is unique in that it has been crafted using traditional techniques and the very finest materials, chosen to guarantee optimal customer satisfaction. The use of traditional techniques means that no two pairs are exactly alike, which is exactly what generates their appeal and lends them their unique character.
In order to maintain the integrity of your shoes,we advise to take the following precautions:
* Ensure your shoes are kept in a dry environment when not in use
* Avoid over-exposure to direct sunlight, artificial light or sources of high concentration of heat
* Keep shoes away from water, oils, perfumes and cosmetics
* Ensure that you store your shoes in a cool, dry place inside the dust bags designed for this purpose
* Try not to let your shoes rub against other objects as this may lead to color transferLeather shoes
* Different leathers will require care that is specifically tailored to their particular leather type
* Exotic leathers are very delicate materials requiring particularly careful attention.
* Patent leather should not be kept in close proximity to other leather objects for extended periods of time. This will help prevent color transfer
* Vegetable-tanned leather is leather which is tanned using tannins found in vegetable matter. This leather is a delicate material which will develop a patina over time
* Ponyskin’ leather (actually made from calfskin) is particularly precious and delicate. It has undergone a special tanning process which does not remove the hair from the leather. In order to maintain the integrity of this product try to ensure it does not rub against other objects.Fabric shoes
* Man-made fabrics should be cleaned carefully using a soft, clean, slightly damp cloth
* Please be aware that lighter-colored materials are more prone to stains and soilingMetal components
* The metal components of your shoes are of excellent quality and will develop a patina over time.
If you require any further information or have other questions in regards to product care and maintenance,please feel free to get in touch with any GIVENCHY sales outlet.