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GENERAL TERMS AND CONDITIONS OF SALE
Givenchy.com – version of January 30, 2018
Please carefully read these General Terms and Conditions of Sale, General Terms and Conditions of Use and the Privacy and the Cookie Policies of the givenchy.com website. You can also print the full text of these General Terms and Conditions of Sale by clicking on the button below.
Use of the remote sales process described in these General Terms and Conditions of Sale is restricted to consumers only, (i) as defined by law and case law, and (ii) acting exclusively on their own behalf.
General Terms and Conditions of Sale
1. Identification of the seller
These General Terms and Conditions of Sale are those of GIVENCHY, a French société anonyme (corporation) with a share capital of €3,000,000, whose registered office is at 3, avenue George V - 75008 Paris - France, registered with the Trade and Companies Register under number 552 051 229 RCS Paris. Its Siret number is 552 051 229 00011 and its intra-Community VAT number is FR 46 552 051 229. Its telephone number is the following: 00 800 0000 1952 (toll-free number for all calls from UK); e-mail: firstname.lastname@example.org
2. Scope and acceptance of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale apply to all sales of GIVENCHY products concluded either through the Customer Service department implemented by GIVENCHY and contactable by telephone at 00 800 0000 1952 (toll-free number for any call made from UK ) or via the Givenchy Customer Service postal service - 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France (hereinafter “Customer Service”), or via the merchant site accessible from the UK version (available, for the convenience of the customer only, in four languages: French, English, Italian and simplified Chinese) of the givenchy.com/eur/en site (hereinafter the “Site”), for delivery in UK only, this term being understood as excluding Channel Islands and overseas territories.
*In the case of telephone sales, any sale of GIVENCHY items via the Customer Service department implemented by GIVENCHY is concluded subject to the resolutory clause of these General Terms and Conditions of Sale, previously accepted by the customer via telephone.
*In the case of electronic sales (Internet), the customer should carefully read these General Terms and Conditions of Sale prior to the placement of the order and he/she will then be asked to confirm his/her acceptance of the General Terms and Conditions of Sale during each purchase on the Site by checking the box “I have read and I accept the General Terms and Conditions of Sale and Use, as well as the Privacy and the Cookie Policies of the givenchy.com site.” The confirmation of his/her order therefore constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale. These General Terms and Conditions of Sale may be saved by any person visiting the Site by means of a computer download and may be reproduced via printing. GIVENCHY reserves the right to make any changes to its General Terms and Conditions of Sale. However, orders will be governed by the General Terms and Conditions of Sale in force at the time when said orders were placed by the customer. In the event that, subsequent to the date of their removal from the fr.givenchy.com site, an outdated version of the General Terms and Conditions of Sale remains available to the public via other websites or by any other means other than on the www.givenchy.com site or through Customer Service, these Terms and Conditions would no longer, however, be binding on GIVENCHY for the orders placed after said removal.
3. Ordering methods
3.1 Telephone orders
Orders will only be received in French or English by GIVENCHY Customer Service at 00 800 0000 1952 (toll-free number for all calls made from UK), Monday through Saturday from 10:00 am to 7:00 pm Paris time), except holidays, for delivery to “UK” (this term being understood as excluding this term being understood as excluding Channel Islands and overseas territories.
3.2 Internet orders
The merchant Site accessible from the Site allows for the ordering of a selection of GIVENCHY products (hereinafter the “Product(s)”) immediately online via the Internet for delivery to UK (this term being understood as excluding this term being understood as excluding Channel Islands and overseas territories. Customers can obtain additional information by contacting Customer Service by telephone.
4. Product information and availability
Information relating to all GIVENCHY Products that may be sold on the Site or through Customer Service is available in all GIVENCHY stores and on the givenchy.com website. This information complies with the requirements of the legal and regulatory texts in force.
Product visuals appearing on the Site may be altered according to the quality of the equipment used by the customer to access the Site. In this case, GIVENCHY may not be held responsible. It is stipulated that the customer may always exercise his/her right of withdrawal in accordance with Article 10 below.
Our product offerings and prices are valid as long as they are visible on the Site, within the limit of available stock and provided that errors or modifications may exist in exceptional cases, particularly in the case of simultaneous orders of the same Product by several customers.
In any event, and in the case of total or partial unavailability of products after placing an order, the customer will be informed by e-mail as soon as possible of the unavailability of the product and of the total or partial cancellation of the order.
In the event of total cancellation of the order, GIVENCHY Customer Service will contact the customer to inform him/her of the cancellation of his/her order and proceed with a refund, which will take place as soon as possible within no later than 14 days.
In the event of partial cancellation of the order:
The order will be confirmed and the bank account will be charged for the entirety of the order
The customer will be shipped the available products. Customer Service will contact the customer to inform him/her of the unavailable products and proceed with a refund, which will take place as soon as possible, and no later than 14 days following shipment of the available products.
GIVENCHY reserves the right, at any time and without prior notice, to change the Products offered on the Site. To ensure better quality of service and availability of our Products to all customers of the Site, GIVENCHY reserves the right to limit the quantity of Products a customer can purchase.
5. Ordering process
5.1. Selection of Products
At any time, the customer may add Products to his/her selection by clicking on “Add to cart,” and choose to complete his/her purchases or continue his/her browsing.
The customer may view his/her selection by hovering or clicking on “your cart” in the top right menu, where the following will appear: the photo(s) of the Product(s), the color(s) and reference(s), the quantity selected, the unit price(s) and the subtotal of the selection. The customer may freely modify his/her online “Cart” containing the selected Products, remove an initially selected Product, modify the quantities ordered or add a Product by clicking on the corresponding items made available within the “Cart.”
After selecting the Product(s), click “Check Out” to begin the ordering process.
- Ordering through a customer account
If the customer already has a customer account, at this point he/she must identify himself/herself by entering his/her password.
If the customer does not yet have an account, he/she will be invited to create one by entering his/her e-mail address and creating a password. For the Site's mobile version, he/she will be asked to enter this information during the identification process.
Usernames and passwords are strictly personal, therefore the customer undertakes to keep them safe and to never communicate them to third parties. The customer may be held liable for any loss, theft or fraudulent use of the customer's account if it has not taken reasonable care, and the customer must inform GIVENCHY immediately if it becomes aware of any third party gaining access to its usernames, password or account.
Creating an account allows the customer to:
- track deliveries and review order history;
- return or exchange Products;
- add or change his/her delivery or billing address for future orders;
- manage his/her subscriptions to the GIVENCHY newsletter.
If the customer has a customer account, he/she may have his/her account deactivated at any time by sending an e-mail to Customer Service by clicking on the “Customer Service” link. After deactivating his/her account, the customer is free to create a new account at any time.
- Ordering as a guest without a customer account
The customer may also log in as a guest, without creating an account. Only a title, first name, last name and e-mail address, as well as the information necessary for the delivery of the order, are necessary to process the order. No customer account will be created and all customer details will need to be re-entered for future orders.
The data recorded by the Site constitutes proof of all transactions between GIVENCHY and its customers. In the event of conflict between GIVENCHY and one of its customers over a transaction carried out on the Site, the data recorded by GIVENCHY is considered as valid proof of the content of the transaction.
5.3. Confirmation of the order
5.3.a) Confirmation of the delivery method
The customer must, on one hand, confirm his/her delivery method and, on the other hand, complete the delivery information necessary for the proper shipment of his/her order: title, first name, last name, telephone number, shipping address.
Upon confirmation of the delivery method, the customer may, for a gift order, include an accompanying card.
Once this step is completed, the customer must then click “Continue.”
5.3.b) Confirmation of the payment method and payment of the order
The customer may use his/her shipping address as the billing address or enter a different address. He/she will then be asked to select a payment method and to enter the information related to it, and must then verify the accuracy of his/her selection before confirming the order.
The customer will have the option, before finalizing his/her order, to verify the details of his/her order and its total price and to correct any errors, before confirming the order to express his/her acceptance.
At the end of the ordering process described above and after accepting the General Terms and Conditions of Sale and Use in their entirety, as well as the Privacy and the Cookie Policies of the Site, the customer must click on the “Confirm your purchase” button. Any order entails an obligation to pay.
For more information regarding payment terms (currency, accepted payment methods, etc.), please refer to Article “6. Prices – Accepted payment methods” below.
Once completed, the order is sent to GIVENCHY for processing.
GIVENCHY reserves the right to not accept an order from a customer with whom it is in dispute over a previous order, or if GIVENCHY reasonably believes that the customer has breached these General Terms and Conditions or has engaged in a fraudulent activity, or for any other legitimate reason.
5.3.c) Acknowledgment of receipt and Confirmation of the order
A summary of the order acknowledging receipt of the order will then be sent by e-mail to the customer.
Once the payment has been confirmed and duly completed, an order confirmation will then be sent indicating the total amount of the order, information related to delivery times, key features, and the quantity and price of the Products purchased.
The customer is advised to keep the acknowledgment of receipt of the order and the e-mail confirmation of the order on paper or electronically.
When an order equals an amount equal to or greater than €120, GIVENCHY retains a written record of the contract concluded between GIVENCHY and a customer electronically for a period between the conclusion of the contract and the date of delivery of the goods, and for a period of ten years from the date of delivery. The customer has access to this document at any time, upon request made to Customer Service by telephone at 00 800 0000 1952 (toll-free number for any call made from UK), Monday through Saturday from 10:00 am to 7:00 pm (Paris time), except holidays, or by e-mail by clicking on the “Customer Service” link and providing a form of identity.
6. Prices - Accepted payment methods
The prices of Products are indicated in GBP, all taxes included. GIVENCHY does not offer a VAT refund service for purchases that might be eligible for a tax refund.
GIVENCHY reserves the right, at any time and without prior notice, to change the prices of the Products offered on the Site. Products are charged on the basis of the prices displayed on the Site at the time of placing the order, subject to the availability of the Products ordered at that time.
All orders are payable in GBP and must be paid immediately upon placing your order. In the event of unavailability of certain Products ordered, the regulations described in Article 4 “Product Information and Availability” will apply.
6.2. Accepted payment methods
GIVENCHY accepts the following payment methods for purchases on the Site or by telephone through Customer Service: Visa®, MasterCard®, and American Express® credit cards, PayPal, APPLEPAY
For telephone orders: the customer must confirm with Customer Service that he/she is the holder of the card that he/she is using, provide the card number and expiration date appearing on the front of his/her card, as well as the 3-digit security code appearing on his/her card
For orders on the Site: The customer must guarantee that he/she is the holder of the card used for payment. Credit card payments are authenticated and secured using the 3D Secure system. This device is also known as “Verified by Visa®”, ”MasterCard® SecureCode,” or “American Express SafeKey®.” During payment, the bank will request personal information from the customer in order to verify the identity of the cardholder and to validate the transaction.
How to pay with 3D Secure on givenchy.com
After validating his/her bank details (card number, expiration date, and security code), a new page will be displayed on which the customer will need to enter the personal information requested by his/her bank. This information may be:
- the answer to a personal question;
- a password previously selected by the customer;
- a code sent via SMS,
- the customer's date of birth, etc.
Once the 3D Secure code is entered and validated by the customer's bank, the order is finalized and the customer receives a message acknowledging receipt of his/her order. As authentication is specific to each bank, the customer is invited to contact his/her bank directly for any questions on the subject.
Confirmation and shipment of your order take place only after verification of the payment method and receipt of the authorization to debit the customer's card. Debiting of the customer's account will take place at the time of the validation of the order by the bank and therefore prior to the shipment of the order.
In any event, if for any reason the debiting of amounts owed by the customer proves to be impossible, the sale carried out by telephone will be immediately resolved and the processing of the purchase on the Site canceled.
The information in connection with the order is subject to automated data processing, for which CYBERSOURCE is responsible. The purpose of this automated data processing is to determine a transaction's analysis level and to combat credit card fraud. CYBERSOURCE and GIVENCHY are the recipients of the data relating to the customer's order. The non-transmission of the data relating to the order prevents the completion and analysis of the transaction. If there is an outstanding debt due to the fraudulent use of a bank card, the contact information in relation to the order associated with this unpaid amount shall be recorded in a payment incident file implemented by CYBERSOURCE. An irregular declaration or an anomaly may also be subject to specific processing.
The customer has, at any time, the right to access, rectify, and oppose all his/her personal data by writing, via mail and with proof of identity, to GIVENCHY - Customer Service - 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France.
7. Reservation of ownership
The Products ordered remain the full and whole property of GIVENCHY until complete payment of the amount to GIVENCHY in full, with fees, taxes, delivery and all other charges included.
However, the customer assumes the risks (including loss, theft, or deterioration) associated with the Products delivered from the moment they are delivered to the address indicated at the time of the order.
8. Terms of delivery
The Products purchased on the Site or by telephone through Customer Service can only be delivered to “UK” (this term being understood as excluding Channel Islands and overseas territories.
It is not possible to place an order for any shipping address located outside this Delivery Zone. For security reasons, GIVENCHY will not process any order for which a post office, P.O. box, hotel, business address, university campus address [, institutional (e.g. hospital, armed forces, prison) address] or DX address is provided.
Products are shipped to the shipping address indicated by the customer during the ordering process.
8.2. Shipping costs
Delivery of the Products ordered on the Site or by telephone through Customer Service is offered free of charge by GIVENCHY, whatever the order amount or delivery method chosen by the Customer.
8.3. Delivery times
The order will be delivered, by express delivery, within an indicative period of 2 working days (all days of the week except Saturdays, Sundays, and holidays). Deliveries will be carried out against signature.
Delivery time frames will begin from the shipment of the order by our Customer Service department, made known by the order shipment notice sent by e-mail to the customer.
Delivery of the products ordered will take place within the delivery times communicated by GIVENCHY, and in the absence of any indication, at the latest within 30 days from the order, subject to the full payment of the price.
8.3.a) Delivery to a mailing address
At the beginning of the ordering process, GIVENCHY specifies the forms of delivery available for the Products purchased.
If, upon delivery, the external packaging is not in perfect condition, the customer is requested (i) either to open the package in the presence of the carrier in order to verify the condition of the Product(s), or (ii) to refuse delivery and contact Customer Service at 00 800 0000 1952 (toll-free number for any call made from UK), Monday through Saturday from 10:00 am to 7:00 pm, except holidays.
9. Sending of receipt by mail
The customer has a period of 12 months from the date of the Product's delivery to request the sending of a receipt via postal service by contacting Customer Service by telephone at 00 800 0000 1952 (toll-free number for any call made from UK), Monday through Saturday from 10:00 am to 7:00 pm (Paris time), except holidays, or by e-mail by clicking on the “Contact” link in the Customer Service section and providing proof of identity.
10. Right of withdrawal - returns, exchanges, refunds
10.1. Right and period of withdrawal
The Customer has a legal right of withdrawal which he/she can exercise under applicable law without having to justify reasons and without having to pay penalties. To ensure the satisfaction of its buyers and recipients of orders, GIVENCHY allows its customers to withdraw within thirty (30) days from the date of delivery of the Products, without having to justify reasons and without having to pay penalties. After this period, the customer may no longer exercise his/her right of withdrawal. If it is an order for several Products ordered and if the Products are delivered separately, the starting point of this period will be when the customer comes into possession of the last Product delivered.
10.2. Procedures for exercising the right of withdrawal
GIVENCHY offers its customers the option to fill out and submit their withdrawal statement online by logging on to their customer account or by contacting Customer Service. The Customer will then receive confirmation of his/her withdrawal by e-mail.
The customer may also, before the expiration of the aforementioned 30-day withdrawal period, use the withdrawal form located at the bottom of these General Terms and Conditions of Sale, or send any other clearly-worded statement expressing his/her desire to withdraw to the following address
GIVENCHY - Customer Service - 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France
The right of withdrawal may not be exercised, in particular, for orders relating to the supply of goods that have been unsealed by the customer and that cannot be returned for hygiene and health protection reasons.
10.3. Consequence of the right of withdrawal
By exercising the right of withdrawal as set out above or in the event of any fault or error with the order, the customer may return the purchased Product(s) and request a refund under the conditions described in Article 11 and Article 12 below.
11. Terms of returns and refunds
To return the Products received, the customer benefits from a Product collection service at the location of his/her choice in UK . It will enable Givenchy to process returns more efficiently if the customer returns the delivered Products in their original packaging; complete (with boxes, accessories, covers, booklets, etc.) and accompanied by the return voucher and/or return number. The customer may be liable for products returned incomplete, damaged, deteriorated, soiled or in any other condition that has diminished their value beyond what is necessary to establish their nature, characteristics and functionality (i.e. what a customer may do in a shop).
It is stipulated that for orders delivered to third parties who are recipients of gifts ordered by a customer, from the Site or by telephone through Customer Service, only the customer who bought the gift may request the refund under the right of withdrawal set out above(to the extent that only the bank account of the person who ordered the product may be re-credited).
a) Free return procedure
The customer must contact the Customer Service Department (159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France) by telephone at 00 800 0000 1952 (toll-free number for any call made from UK, this term being understood as excluding Channel Islands and overseas territories.) as soon as possible and, in any case, within a period allowing for the return of the Product concerned of fourteen (14) days from the notification of the exercise of his/her right of withdrawal, in order to set an appointment (date and time slot) for the collection of said Product by GIVENCHY.
If the buyer exercises his/her right of withdrawal in accordance with the conditions set out above, he/she may obtain a refund for the Products returned.
The returned Product(s) will be examined by the GIVENCHY quality department. The customer will be notified of the refund, or the reasons for partial or non-refund, and the terms of returning the Product(s) by Customer Service within 14 days from the date on which it is informed of the decision of the customer to withdraw; this reimbursement may be deferred up to 14 days after receipt of the Products by GIVENCHY. The refund of the amounts paid for the returned Products will be made, via the same method through which the Products were paid for, by credit to the bank account corresponding to the bank card used for payment.
Please note, however, that your bank may have specific processing times when it comes to carrying out a refund on your card, depending on processing times. This varies among card issuers, and we are not in a position to accelerate this process, which is beyond our control.
11.bis No exchange
In the absence of any fault or error with the order, no exchange of Products purchased electronically or by telephone will be made by GIVENCHY, subject to statutory rights.
12. Legal warranties
GIVENCHY will deliver a Product compliant with the contract and free from nonconformity upon delivery of said Product, in the sense that the Product will be as described, fit for purpose, of satisfactory quality and be installed correctly (where installation has been agreed as part of the contract). If the Product does not comply with these requirements the customer has certain legal rights:
- Short-term right to reject
If a Product does not meet the requirements above, the customer is entitled to reject it up to 30 days after delivery unless the expected life of the Product is shorter (as with perishable goods). The right does not apply if the only breach relates to installation.
If the customer asks for repair or replacement during this 30-day period, the period is paused so that the customer has the remainder of the period, or 7 days (whichever is longer) to check whether the repair or replacement has been successful and to decide whether to reject the Product.
If a customer rejects the Product he/she can return it [in accordance with Article 11] and claim a full refund. A refund shall be given without undue delay and in any event within 14 days of GIVENCHY agreeing that the customer is entitled to a refund.
- Repair or replacement
If a Product does not meet the requirements above, but the customer has lost or chooses not to exercise his/her short term right to reject, he/she will be entitled in the first instance to claim a repair or replacement. Where a repair or replacement is claimed, GIVENCHY shall do this at no cost to the customer, within a reasonable time and without causing significant inconvenience.
The customer cannot choose one of these remedies above the other if the chosen remedy is either impossible or disproportionate as compared to the other. Also, once the customer has chosen a remedy, he/she must give GIVENCHY a reasonable time to provide that remedy.
The remedies fail if, after one attempt at repair or replacement, the Product still does not meet the requirements. The customer does not have to give GIVENCHY more opportunities to repair or replace, but can do so if he/she wishes. The remedies also fail if they are not provided within a reasonable time and without causing significant inconvenience to the customer.
- Price reduction & the final right to reject
If the remedies of repair or replacement are not available (i.e. impossible or disproportionate from the outset) or fail as set out above, the customer can choose whether to keep the Product and claim for a reduction in price or to reject it.
A price reduction shall be an appropriate amount, depending on all the circumstances. It can be any amount up to the whole price.
If the customer rejects the Product, he/she is entitled to a refund but this may be reduced to take account of any use the customer has had from the Product but no reduction shall be made: (a) only because GIVENCHY has delayed collecting the Product or (b) if the Product is rejected within 6 months of delivery.
Whatever remedy the customer chooses or ends up with, he/she may also be able to claim compensation for reasonably foreseeable losses that have been incurred.]
- The burden of proof
Other than in the case of the short term right to reject, if the defect is discovered within 6 months of delivery, it is assumed that the fault was there at the time of delivery unless GIVENCHY can prove otherwise or this assumption is inconsistent with the circumstances (e.g. obvious misuse).
If the defect is discovered after 6 months of delivery, OR in the case of the short term right to reject, the customer has to prove the defect was there at the time of delivery. Some defects do not become apparent until well after delivery, and in those cases it is enough for the customer to prove that there was an underlying or hidden defect at that time.
A customer cannot claim a remedy for: (a) for defects that are brought to his/her attention before the sale or if he/she examines the Product before purchase and any defects should have been obvious; (b) for damage he/she causes; (c) if he/she simply changes their mind about wanting the Product (other than under the 14-day withdrawal right above); (d) if he/she chose the Product for a purpose that is neither obvious nor made known to Givenchy and the item is simply unsuitable for that purpose; and (e) faults that appear as a result of fair wear and tear.
A customers can expect a Product not to fail prematurely, even if the reasonable life expectancy of it is several years. However, a customer cannot normally bring a claim to court more than 6 years after the breach of contract (usually the date of delivery in a contract for the sale of goods). This does not mean all goods have to last this length of time, but this is the time limit that the law gives a customer to take legal action.
For any information, claim, or question relating to these General Terms and Conditions of Sale or to the Products themselves, the customer should contact GIVENCHY Customer Service (159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France) by telephone: 00 800 0000 1952 (toll-free number for any call made from UK), or on the Site via the available form in the Customer Service “Contact” section, providing his/her order number if necessary.
14. Electronic Files/Privacy
As part of the management and follow-up of orders placed through Customer Service or the Site, GIVENCHY collects and processes the personal data relating to its customers. This information, intended for persons authorized by their position to have knowledge of it within GIVENCHY and, where appropriate, for authorized third parties, is necessary for the processing and following-up of customer requests or orders, in order to better respond to their expectations and for the prevention of any fraudulent use of their means of payment or identity.
In accordance with the Regulations on the Protection of Personal Data (aforementioned "Data Protection Act,” European Data Protection Regulation of April 27, 2016 and any national law that may supplement it), any person whose data is the subject of processing has: the right, for legitimate reasons, to object to and access, as well as rectify, limit, or delete information concerning him/her that is no longer relevant; the right to portability; the right to object, at any time in the context of an opposition, to the use of the data for commercial purposes; and the right to convey instructions concerning the fate of his/her data after his/her death. These rights may be exercised according to the methods indicated in the Privacy and the Cookie Policies of this Site, accessible through the following link: the "Personal Data" and the "Cookie” Policies
15. Force Majeure
The performance by GIVENCHY of all or part of its obligations will be suspended in the event of circumstances beyond its reasonable control such as extreme weather, terrorism or strikes, which would hamper or delay its performance.
GIVENCHY will inform the customer of any such circumstances within seven (7) days of their occurrence. Should this suspension continue beyond a period of fifteen (15) days, the customer would then have the option to cancel the order in progress and he/she would then be refunded at the latest within 14 days from said cancellation.
16. Limitation of responsibility
In no event shall GIVENCHY be liable for any damages that are not a result of GIVENCHY failing to fulfill one of its obligations.
17. Language of the contract
For the convenience of customers, the Site and the General Terms and Conditions of Sale are available in four languages: French, English, Italian, and Chinese. However, in the event of a contradiction between the French version and another language version, the French version shall prevail. Only the French version of the General Terms and Conditions of Sale shall prevail between the Parties
18. Applicable Law – Disputes
These General Terms and Conditions of Sale shall be governed and interpreted in accordance with French law, but certain specific mandatory local rules may apply. In the event of a dispute arising from the application and/or interpretation of these General Terms and Conditions of Sale, the customer has the option, before any legal action, to seek an amicable solution with GIVENCHY and to have recourse with the CMAP - Center for Mediation and Arbitration of Paris, consumer ombudsman under which GIVENCHY falls. To submit a dispute to the ombudsman, the customer can (i) complete the form on the CMAP website: www.cmap.fr “you are: a consumer” tab (ii) send his/her request by simple or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an e-mail to email@example.com. Regardless of the means used to refer the case to the CMAP, the customer's request must contain the following elements in order to be promptly processed: postal address, e-mail, and telephone number, as well as the full name and address of GIVENCHY, a brief statement of the facts, and proof of the previous steps taken with GIVENCHY. In case of online sales, the customer who is a consumer has also the option to use the European Dispute Resolution Platform, available under the following webpage: http://ec.europa.eu/consumers/odr/. Notwithstanding the preceding, in the event of a dispute, and in accordance with Regulation No. 1215/2012 of December 12, 2012:
- the customer may refer the case either to the court of his/her domicile or the French courts,
- GIVENCHY may refer the case to the court of the domicile of the customer.
(Please complete and return this form only if you wish to withdraw from the contract).
- To the attention of GIVENCHY - Customer Service, 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France, or firstname.lastname@example.org
I/We [*] hereby notify you [*] of my/our [*] withdrawal from this contract for the sale of the good [*]/ for the provision of service [*]below
Good ____________________ [reference] __________
Ordered on [*]/received on [*]: ______________
Name of consumer(s)
Address of consumer(s)
Signature of the consumer(s) (only in the case of notification of this form on paper)
[*] Cross out as appropriate.