RETURNS

 

Returns and Exchange Policy

 

You have the option to return, free of charge, any product ordered within 14 days of its date of receipt. GIVENCHY offers online return to the designated address.

 

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

GIVENCHY does not offer exchanges.

 

Please follow the returns procedures below in order to return your products to us free of charge.

 

Returns procedures

 

Declare your return Online:

 

For Givenchy member account

1. Go to the “Sign in” section of the Givenchy.com website.

2. Sign in using your “Member” ID and password or the “Verify the order” fields.

3. Once you're signed in, go to your order and click on “Request return”.

4. Select the product(s) to be returned and indicate the reason for return.

5. Confirm/Create your request for a return. You will receive a confirmation email with your return number.

 

For guest order

1. Please go to “Verify the order” fields from “Login” page.

2. Enter the order number, Email, postal code and click “Verify the order” button.

 

To return your product:

 

1. Place the pre-printed return label provided with your order on the outside of the package.

2. Contact the carrier and schedule an appointment for pick up to the below address.

〒107-0061 Givenchy Omotesando store, 3-5-29 ONE Omotesando, Kita Aoyama, Minato-ku, Tokyo

 

Feel free to contact, if needed, our customer service:

Business hour : From Monday through Friday from 10:00am to 6:00pm (JST).

TEL : 0120-218-025

Email : contact.jp@givenchy.com

 

Cost of returns

 

You have the option to return, free of charge, products ordered within 14 days from their date of delivery.

 

Refunds

 

Terms of refund

 

For the credit card payment, the refund will be issued directly to the card account. Order paid for through cash on delivery will be refunded via bank transfer.

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.

Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.