常见问题解答

What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

How do I sign up?

If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

What are the conditions to sign up?

To sign up, you will need :

1. A US-issued debit or credit card

2. To be 18 years of age or over

3. An SMS-capable phone number

4. A US residential address

Has Klarna received my payment?

You can live chat with Klarna’s customer service agents 24/7 to confirm payment.

Will I still be charged if my order is cancelled?

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

Can I pay before the due date?

Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”.

What if I return or cancel my order?

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.

What happens to my statement, when I've returned the goods?

Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

My email address is not correct. How can I change it?

You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

For any questions, do not hesitate to contact us by phone: 1 833 908 0147 or by E-mail.

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需要咨询或电话下订单方面的帮助？

我们的顾问团队在时间周一至周六的每天10点至9点随（美国东部时间）时恭候，以英语或用西班牙语解答您的问题。请致电+1 833 908 0147 (美国境内免费热线) 联系。他们可以在您浏览和购物的体验过程中给予您帮助。

陆运日间派送

预计在顾客收到发货确认电子邮件起4-6个工作日内送达。节假日期间不提供此项服务。

必须在美国东部时间下午2点前提交订单。在美国东部时间下午2点后、周末或节假日提交的订单，将在后一日进行处理。

有些订单有可能需要额外的24小时进行验证和处理，因此配送可能会延迟。阿拉斯加某些地点的配送时间可能会延长。

所有订单均由UPS配送。UPS派件时间为星期一至星期五早上9点至下午6点。

空运2日达

预计在顾客收到发货确认电子邮件起2个工作日内送达。节假日期间不提供此项服务。

必须在美国东部时间下午2点前提交订单。在美国东部时间下午2点后、周末或节假日提交的订单，将在后一日进行处理。

有些订单有可能需要额外的24小时进行验证和处理，因此配送可能会延迟。阿拉斯加某些地点的配送时间可能会延长。

所有订单均由UPS配送。UPS派件时间为星期一至星期五早上9点至下午6点。

配送费为15美元。

空运次日达:

预顾客收到发货确认电子邮件起1-2个工作日内送达。节假日期间不提供此项服务。

必须在美国东部时间下午2点前提交订单。在美国东部时间下午2点后、周末或节假日提交的订单，将在后一日进行处理。

有些订单有可能需要额外的24小时进行验证和处理，因此配送可能会延迟。阿拉斯加某些地点的配送时间可能会延长。

所有订单均由UPS配送。UPS派件时间为星期一至星期五早上9点至下午6点。

配送费为20美元。

星期六派件:

期六派件的订单，必须在东部时间星期五下午2点前提交。（以适用于本服务的邮政编码为准）在网上或电话提交订单。

配送费为20美元。

优速快递:

美国东部时间星期一至星期六下午2点前提交的订单，在星期一至星期六当天晚上6点30分至9点之间派件，仅限纽约市（以适用于本服务的邮政编码为准）。节假日期间不提供此项服务。

配送费为25美元。

到店取货:

网上提交订单，星期一至星期五送货至指定纪梵希门店。提供此项到店取货服务的门店有：

• Givenchy New York Madison Avenue
• Givenchy Costa Mesa, California South Coast Plaza
• Givenchy Miami Aventura Mall
• Givenchy Miami Design District
• Givenchy Las Vegas

Givenchy将通过电子邮件通知您订单的进度。同时，也可以通过Givenchy.com网站上您的客户账户内的我的订单页面跟踪订单的进度，或者联系我们的客户服务中心。

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