RETURN AND REFUND

Returns and Exchange Policy

You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. GIVENCHY offers two types of returns: online or in one of our stores.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

In addition to the customer's right to withdraw and return Products, the customer may also change his mind and exchange a Product within thirty (30) days.

Please follow the returns procedures below in order to return your products to us free of charge.

Returns procedures

Terms and fees of return are provided by GIVENCHY.

Declare your return Online:

1. Go to the “Customer area” section of the GIVENCHY Official Site: Luxury Bags, Ready-To-Wear, Shoes website.

2. Select “Create return or exchange” or sign in using your “Member” ID and password.

3. Fill out all the order information and click “Submit”, or if you're signed in, go to your order and click on “Request return.”

4. Select the product(s) to be returned and indicate the reason for return.

5. Confirm/Create your request for a return. A prepaid return shipping label will be generated. You will also receive a confirmation email with your return number and a link to download the return shipping label.

To return your package with UPS:

1. Place the item back in its original packaging along with the receipt.

2. Print and attach the prepaid label, then securely close the package.

3. Contact the carrier and schedule an appointment for pick up directly online: www.UPS.com on the section “shipping”, “schedule a collection”.

To return your package with UPS:

1. Place the pre-printed return label provided with your order on the outside of the package.

2. Contact Customer Service (by calling 00 800 0000 1952, toll-free number from France) in order to arrange an appointment (date and time slot) for the collection of the Product(s) or drop off your parcel at a UPS Access Point: www.UPS.com.

To return your package in Store:

Drop it off at your convenience in our stores:

• Givenchy Via Sant'Andrea, Milan
• Givenchy Via del Babuino, Rome

At the store, present your ID. If you designated a third person to make a return, he/she must provide his/her own ID.

After a preliminary check of the product returned in store, a store consultant will provide you with a document acknowledging the return of your item(s). Keep this document until you receive an email confirming your refund.

When you return a product to a Givenchy store, please note that the refund will not be made on site.

Feel free to contact, if needed, our Customer service.

Cost of returns

You have the option to return, free of charge, products ordered within 30 days from their date of delivery.

Terms of refund

In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt.

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.

Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.