Returns and Exchange Policy

You have the option to return, free of charge, any product ordered within 14 days of its date of receipt. Online purchases cannot be returned in stores.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

Givenchy does not provide product exchange services.

Return your product free of charge by following the returns process below.

Returns procedures

Terms and fees of return are provided by GIVENCHY.

Declare your return Online:

1. Go to the “Sign in” section of the website.

2. Sign in using your “Member” ID and password or the “Verify the order” fields.

3. Once you're signed in, go to your order and click on "Request an exchange or a return"

4. Select the product(s) to be returned and indicate the reason for return.

5. Confirm/Create your request for a return. You will receive a confirmation email with your return number.

6.Please place the product to be returned and the delivery receipt in the box provided originally with the shipment

7. Once the package is ready, schedule the product pickup directly with our client services that will be able to assist you with it

Contact the team directly at +1551-2201 or via email

Cost of returns

In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt.

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order

Mode of refund: Refunds will be made via the payment method used upon purchase. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.