FREQUENTLY ASKED QUESTIONS
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Purchase
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Need help, information, or want to place an order by phone?
Our team is available to respond to your questions in English, French, Italian or German, Monday to Friday from 10am to 7pm (Paris time). Contact us by calling +33 14 431 1952 or via e-mail directly at contact@givenchy.com . We can assist you with your browsing experience and purchases.
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All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.
Personalized message
We offer the option to include a personalized message when sending a gift order.
Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.
Receipt and Price
The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account.
The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.
To contact our Customer Service, please consult Contact.
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GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express, JCB, CUP, Discover, Paypal, Apple pay. An authorization application will be sent to your bank. Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.
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All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data.Givenchy agrees to not store your credit card details.In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly.Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.
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The Givenchy.com website allows you to check the availability of our items in a selection of stores.
By browsing through our product categories, you will have the option of using the “Search by Store” option.
Select the store of your choice and discover the selection available at this location. By selecting a store that is not in the country of your location, you will be redirected to the Homepage of the relevant country. You will then be able to renew your search within the desired product category.
When you are on an item page, you also have the option of checking the availability of the item by clicking on the “Find in Store” button. You must first select the color and size of your item.
Please note that our store inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact the store to ensure that this item is still available.
The Givenchy.com website provides the option of making an appointment directly by email or phone to discover or try on the consulted item. Any request for an appointment made on the website will be confirmed by the store, either by return email or by telephone. Similarly, no product reservation can be made without prior confirmation from the store. On the other hand, we encourage you to add to your wish list the products you would like to try in order to facilitate the preparation of your in-store appointment with our consultant.
For any questions regarding the availability of our products, please contact our Customer Service. Our team of advisors will assist you in English, French, Italian or German from Monday to Friday from 10am to 7pm (Paris time). You can also find our stores' contact information in Store Finder.
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Shipping and Orders
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Givenchy items are delivered everywhere in France, with the exception of overseas departments, Corsica and the Principality of Monaco. Givenchy does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Products can only be delivered to Metropolitan France (France, excluding Corsica, overseas departments and Monaco). Orders made from the website of a country/region different to that of the delivery address will not be processed.
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Delivery methods and times
Maison Givenchy allows you to choose between two delivery methods:
Home delivery
Delivery to a selection of Givenchy boutiques Depending on product availability and your location, Maison Givenchy may offer different delivery services:
Express Delivery before 6pm:
Delivery from Monday through Friday by 6:00 pm for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 3 business days after placing the order.
This delivery service is offered free of charge by GIVENCHY.
Express Delivery before 12am:
Delivery from Monday through Friday by 12:00 am for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 3 business days after placing the order.
Shipping fees: 10€.
Express Delivery on Saturday:
Delivery on Saturday for any order placed online or by phone on Friday before 1 PM. This service is not available on public holidays.
Delivery costs: €20
Concierge Delivery:
Delivery between 2 PM and 10 PM on the same day, from Monday to Saturday, in Paris and the Paris region (subject to postal code eligibility for this service), for any order placed before 3 PM from Monday to Saturday. This service is not available on public holidays.
Delivery costs: €20
Click & Collect:
Delivery from Monday to Friday to a selection of GIVENCHY boutiques for any order placed online. The boutiques offering this delivery service are:
- Givenchy Avenue Montaigne, Paris
Depending on your product selection, we will provide you with an estimated in-store pickup time of 2 business days for any order placed.
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Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in My Order section of your online Customer Account at Givenchy.com or by contacting our Customer Service.
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You have the option to return, free of charge, any product ordered within 14 days of its date of receipt.
The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund or exchange.
Please follow the returns procedures below in order to return your products to us free of charge.
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Account
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Creating a Givenchy.com account allows you to be quickly identified during your visit to the website.
You can also:
- Manage your newsletter subscription preferences
- Update your personal information
- Take advantage of suggestions for customized products and exclusive content
For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.
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After Sales
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Each Givenchy product is covered by legal warranties, starting from its purchase date.
Only authentic Givenchy products purchased on our Givenchy.com website, in one of our boutiques, or from an authorized Givenchy retailer, with an original invoice, will be eligible for this warranty.
Outside of this warranty and/or if your product shows signs of inappropriate use, Givenchy will do its best to offer you maintenance services at your expense.
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If you have questions about care or need to submit a request, please consult our dedicated page
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Sustainability
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We follow LVMH Group's LIFE 360 program, an environmental performance roadmap with quantified targets for 2023, 2026 and 2030. You can explore the targets in more detail here alongside the results published in the 2023 & 2024 LVMH CSRDs.
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Our strategy is based on the pillars of the LVMH Life 360 Program:
- The circular economy: Eco-friendly product design, a reduction of packaging waste and the promotion of reusing and recycling.
- Protecting biodiversity: Sourcing of raw materials to reduce our impact on ecosystems.
- The climate: Reducing our carbon footprint, using renewable energies and optimizing our transport systems.
- Traceability and transparency: Improved traceability of our supply chains and clear communication with our clients.
- Stakeholders: Mobilizing stakeholders to promote training and support for all our employees and partners.
Find out more about these five pillars in the following FAQ section.
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In line with the LVMH Life 360 program’s objectives, and more specifically with its "Climate" pillar, we are committed to reducing our greenhouse gas emissions by 50% by 2026, compared to our figures in 2022. Our environmental performance is monitored by means of a Carbon Audit, which enables us to identify and implement priority actions. These actions are:
- Reducing emissions linked to the extraction of raw materials (Scope 3*)
- Reducing emissions by optimizing product transportation (Scope 3*)
- Reducing emissions linked to the use of renewable energies for all our sites and stores (Scopes 1 & 2*)
*Scope 1: direct activities arising from the operation of LVMH sites or vehicles (energy consumption, excluding electricity purchases, refrigerant gas emissions)
*Scope 2: indirect emissions linked to the purchase or consumption of electricity for the operation of LVMH sites
*Scope 3: indirect emissions arising from the LVMH value chain (raw materials, purchases, transportation, waste, product use and end-of-life).
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Our objectives for reducing the environmental impact of our products are established according to 3 pillars of the LVMH Life 360 strategy:
- Circular Economy: all our new products must be eco-friendly by 2030.
- Biodiversity: all our strategic materials (cotton, wool, silk, leather, viscose, synthetics) used in production will be either certified, recycled or created using regenerative agriculture by 2027.
- Climate: all our unsold and defective products in all geographical selling areas will be either donated, recycled or remanufactured by 2030.
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Our objectives concerning the traceability of our products are based on the Traceability & Transparency section of the LVMH Life 360 Program.
From 2030, the entire supply chain for our strategic materials (cotton, wool, silk, leather, viscose, synthetics) will be traced and geolocated thanks to a digital system listing all the transactions involved in the production of our products.
In addition, an information system will be made available to our clients alongside our textile products starting in 2027, in line with regulations. -
Our sourcing of animal raw materials complies with the regulations set out in the LVMH Animal Raw Materials Sourcing Charter.
To reinforce our commitment, by 2026 we aim to have all our animal raw materials accredited by certifications such as the Responsible Mohair Standard, Responsible Wool Standard, Responsible Alpaca Standard, Sustainable Fibre Alliance, Responsible Down Standard, or Furmark.
You can find details of this charter here: LVMH Animal Raw Materials Sourcing Charter (PDF) -
We have designed a training program focused on understanding environmental issues and how to reduce our impact on the environment.
We aim to train 100% of our employees in France by 2025 and 100% of our employees worldwide by 2026.
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Contact us
Our team is available Monday to Friday from 10am to 7pm (Paris time) to answer your questions in French, Italian, German or English.
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