FREQUENTLY ASKED QUESTIONS
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Purchase
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Our team of staff is available to respond to your questions in English, French or Italian, Monday through Saturday from Monday to Saturday from 10AM to 7PM Paris time. Contact them by email at contact@givenchy.com. They can assist you with your browsing experience and purchases.
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All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.
Personalized message
We offer the option to include a personalized message when sending a gift order.
Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.
Receipt and Price
The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account.
The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.
To contact our Customer Service, please consult Contact.
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GIVENCHY accepts the following payment methods for online purchases: local credit cards, Naver Pay, Pay Co, and bank transfer. An authorization application will be sent to your bank. Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.
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All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data.Givenchy agrees to not store your credit card details.In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly.Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.
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The Givenchy.com website allows you to check the availability of our items in a selection of stores.
By browsing through our product categories, you will have the option of using the “Search by Store” option.
Select the store of your choice and discover the selection available at this location. By selecting a store that is not in the country of your location, you will be redirected to the Homepage of the relevant country. You will then be able to renew your search within the desired product category.
When you are on an item page, you also have the option of checking the availability of the item by clicking on the “Find in Store” button. You must first select the color and size of your item.
Please note that our store inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact the store to ensure that this item is still available.
The Givenchy.com website provides the option of making an appointment directly by email or phone to discover or try on the consulted item. Any request for an appointment made on the website will be confirmed by the store, either by return email or by telephone. Similarly, no product reservation can be made without prior confirmation from the store. On the other hand, we encourage you to add to your wish list the products you would like to try in order to facilitate the preparation of your in-store appointment with our consultant.
For any questions regarding the availability of our products, please contact our Customer Service. Our team of advisors will assist you in English, French, Italian or German from Monday to Friday from 10am to 7pm (Paris time). You can also find our stores' contact information in Store Finder.
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Shipping and Orders
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Givenchy items are delivered everywhere in France, with the exception of overseas departments, Corsica and the Principality of Monaco. Givenchy does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Products can only be delivered to Metropolitan France (France, excluding Corsica, overseas departments and Monaco). Orders made from the website of a country/region different to that of the delivery address will not be processed.
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Delivery methods and times
Maison Givenchy allows you to choose between two delivery methods:
Home delivery
Delivery to a selection of Givenchy boutiques Depending on product availability and your location, Maison Givenchy may offer different delivery services:
Express Delivery before 6pm:
Delivery from Monday through Friday by 6:00 pm for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 3 business days after placing the order.
This delivery service is offered free of charge by GIVENCHY.
Express Delivery before 12am:
Delivery from Monday through Friday by 12:00 am for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 3 business days after placing the order.
Shipping fees: 10€.
Express Delivery on Saturday:
Delivery on Saturday for any order placed online or by phone on Friday before 1 PM. This service is not available on public holidays.
Delivery costs: €20
Concierge Delivery:
Delivery between 2 PM and 10 PM on the same day, from Monday to Saturday, in Paris and the Paris region (subject to postal code eligibility for this service), for any order placed before 3 PM from Monday to Saturday. This service is not available on public holidays.
Delivery costs: €20
Click & Collect:
Delivery from Monday to Friday to a selection of GIVENCHY boutiques for any order placed online. The boutiques offering this delivery service are:
- Givenchy Avenue Montaigne, Paris
Depending on your product selection, we will provide you with an estimated in-store pickup time of 2 business days for any order placed.
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Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in My Order section of your online Customer Account at Givenchy.com or by contacting our Customer Service.
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You have the option to return, free of charge, any product ordered within 14 days of its date of receipt.
The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.
GIVENCHY does not offer exchanges.
Please follow the returns procedures below in order to return your products to us free of charge.
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Account
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Creating a Givenchy.com account allows you to be quickly identified during your visit to the website.
You can also:
- Manage your newsletter subscription preferences
- Update your personal information
- Take advantage of suggestions for customized products and exclusive content
For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.
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After Sales
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Each Givenchy product is covered by legal warranties, starting from its purchase date.
Only authentic Givenchy products purchased on our Givenchy.com website, in one of our boutiques, or from an authorized Givenchy retailer, with an original invoice, will be eligible for this warranty.
Outside of this warranty and/or if your product shows signs of inappropriate use, Givenchy will do its best to offer you maintenance services at your expense.
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If you have questions about care or need to submit a request, please consult our dedicated page
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BEWARE OF COUNTERFEIT GIVENCHY PRODUCTS
As a leading luxury brand, Givenchy faces the issue of counterfeiting every day.
When a customer purchases a Givenchy product, they expect excellence in its craftmanship and quality that lasts. Conversely, counterfeit replicas are most often made with inferior materials, with a demonstrable lack of know-how and artisanship, resulting in a product that does not stand the test of time.
Counterfeit products infringe on our designers’ creativity and misappropriate the expertise of our craftspeople. The sole guarantee of quality and product durability lies in purchasing genuine Givenchy products.
At Givenchy, we take the issue of counterfeiting extremely seriously. We constantly monitor and report purveyors of counterfeit products wherever they are found, online and off.
Authentic Givenchy products are sold exclusively in Givenchy stores, through our official website www.givenchy.com, and via a selective network of approved retailers.
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Our team is available Monday to Saturday from 10am to 7pm (Paris time) to answer your questions in French, Italian or English.
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