Privacy and Personal Data Protection Policy

The handling of your personal information, privacy, and security is of utmost importance to us. We strive to provide you with safe and appropriate services while respecting your requests and privacy. This Privacy and Personal Data Protection Policy (hereinafter, 'Privacy Policy') aims to provide you with clear, explicit, and comprehensive information regarding how we use the information you provide to us, including information about you that we collect through various channels (stores, customer service, givenchy.com, social media, applications, and events), whether we share it with third parties, and the rights available to you concerning the management and protection of your personal information.

About us

This Privacy Policy outlines how GIVENCHY S.A., a French business company with its registered office at 3, avenue George V 75008 Paris, France, and/or its affiliates, including but not limited to LVMH Fashion Group Japan K.K. (hereinafter, 'GIVENCHY'), utilize your personal information as data handlers to provide you with the best customer experience. You can obtain the name and address of our company ('Company'), which acquires, stores, handles, uses, and shares your personal information, when using the GIVENCHY website and mobile applications, visiting local GIVENCHY processing company's social media pages, or visiting our stores in your country.

Types of Information GIVENCHY Collects

"Personal information" refers to data that identifies you directly (such as your name) or indirectly (such as through a customer number). To provide personal information to us, you must be at least 18 years old. As a general rule, we collect personal information from customers aged 18 or older. If a minor (under 18 years old) provides personal information, please ensure that parental consent is obtained. Without parental consent, we may decline to provide our services. The personal information we collect directly from you may include information regarding:

  • Your name and contact details
  • Your areas of interest
  • Your purchase history (online or in-store) and repair history
  • Your size and style preferences
  • Pages you visit on givenchy.com
  • GIVENCHY events you have attended
  • Requests you have made to our Customer Service or Public Relations

If you apply for a position at GIVENCHY, we may collect the following information: your name and contact details, your CV, and your cover letter. The personal information required by GIVENCHY is indicated on each page, including forms for collecting personal information. Please be aware that if you do not fill in the mandatory fields, GIVENCHY may not be able to fulfill your request and/or provide the desired products or services. Other information is optional and is intended to help us better understand you and improve the messages and services we send to you.

Channels for Obtaining and/or Receiving Customer Information

As part of your interactions with us, we may be required to obtain information through the following channels:

  • Interactions with our style advisors
  • Page clicks on givenchy.com
  • Contacting customer service
  • GIVENCHY events you have attended
  • Interactions with our Public Relations 
  • Forms you have filled out (online or in-store)
  • Applications you have used
  • Social media pages you have visited and/or commented on or "liked"
  • Search engine advertisements you have clicked

If you wish, you may also speak with our sales advisors through instant messaging apps such as LINE, WhatsApp, WeChat, or similar programs. Our style advisors will respond to your questions on these platforms.

Purposes for GIVENCHY's Use of Your Information

As part of your interactions with us, and depending on how your information is collected, we are required to use your information for the following purposes:

  • Managing your orders
  • Managing personalized content and GIVENCHY messages (online or otherwise)
  • Managing your profile
  • Managing your online requests regarding the GIVENCHY company
  • Managing events you have registered for or participated in
  • Managing your job applications
  • Managing our websites and digital applications
  • Improving our products and services
  • Analyzing your tastes and preferences using information such as browsing and purchase history, and delivering advertisements for products and services accordingly

In cases related to job applications, we use your information for application management and tracking. We store transaction history and other sales documents to comply with legal and governmental requirements, and for our insurance and auditing purposes. Depending on how your information is obtained, the legal basis for its processing may include:

The main legal bases for GIVENCHY's use of your personal information are as follows. However, the applicable legal basis varies depending on the method of personal information acquisition and the purpose of use:

  • Based on Consent: When your explicit consent has been obtained (e.g., sending personalized marketing information, analyzing online browsing history using cookies, etc.). You have the right to withdraw your consent at any time.
  • Necessary for Contract Performance: When it is necessary for the performance of a contract with you (e.g., processing and delivering orders, managing your account, providing services, etc.).
  • Necessary for Compliance with Legal Obligations: When processing personal information is mandated for compliance with laws and regulations (e.g., obligation to retain sales invoices, record-keeping obligations under tax law, etc.).
  • Based on Legitimate Interests: When personal information is processed for our or a third party's legitimate interests (e.g., improving products and services, preventing fraud, ensuring the security of our tools, personalizing marketing materials, internal audits, etc.). This applies only where your rights and interests do not override such legitimate interests.

Retention period

We will retain your personal information only for the period necessary to achieve the purposes of use, or for the period stipulated by law.

Recipients of Your Information Your information is intended for the GIVENCHY departments handling your requests. We ensure that your personal information is accessed only by authorized persons when necessary for the aforementioned purposes. We do not share your information with third parties for marketing purposes. Where necessary and possible, we may share your information with the following third parties in a form that does not directly identify you:

  • We may share your information with other business entities within the GIVENCHY group worldwide (including those outside Japan) to provide consistent services to customers globally. In such cases, we understand the personal information protection systems in the destination countries and take necessary measures.

  • We may share your information with trusted third-party service providers (contractors), including other LVMH Group companies (including department stores) that perform our operations based on our instructions. We conclude contracts regarding the appropriate handling of personal information with these third-party service providers and ensure strict compliance with the Personal Information Protection Law and related regulations.

  • We may share your personal information with parties to a business succession (meaning succession of business due to merger, company split, business transfer, or other reasons), or with specific third parties with your prior consent.

You may also use your social media login information. In this case, your profile information will be shared with us. These social networks operate under their own privacy policies.

Customer's Personal Related Information

When we provide personal related information, such as browsing history on our official website, to third parties, and it is expected that such third parties will acquire the personal related information as personal data, we will conduct necessary confirmations and provide information in accordance with laws and regulations, except when otherwise stipulated by law. Furthermore, we may acquire personal related information, such as browsing history collected by cookies, from data management platforms operated by third parties, link it with your personal data, and use it for the purposes described in this Privacy Policy. Your consent to this Privacy Policy will be deemed as your approval for the use of such personal data and personal related information.

How Your Information Privacy is Protected

GIVENCHY implements appropriate technical and organizational measures to ensure the confidentiality and security of your personal information, even in cases of loss, destruction, damage, access, or illegal disclosure. GIVENCHY's computer systems are protected by physical and digital means of the highest industry standards. Procedures in compliance with current Japanese and French laws, and European regulations concerning personal information protection, are implemented to physically and electronically protect information collected on our website. GIVENCHY's service providers and contractors are bound by agreements to implement appropriate security measures to protect your personal information in accordance with relevant regulations. Your information may be accessed, transferred, or stored outside the European Union and Japan, and may be accessed by employees of our company or our trusted service providers (e.g., when a store other than your main store accesses your purchase history). Your personal information may be accessed, transferred, or stored by GIVENCHY business entities located outside the European Union and Japan, or by our trusted thirdparty service providers. When transferring personal information abroad, based on the requirements stipulated by the Personal Information Protection Law, we understand the personal information protection systems in the destination countries and take necessary measures, such as concluding contracts, to ensure personal information protection measures equivalent to those in that country. Furthermore, we supervise these third parties to ensure they comply with the commitments described in this Privacy Policy and enforce appropriate handling in compliance with the Personal Information Protection Law and relevant regulations. GIVENCHY employees who have access to your personal information are bound by confidentiality obligations by virtue of their position. Financial institutions designated by GIVENCHY store all financial information you provide on the website in a secure site. Transactions completed on the website are protected by SSL encryption.

Your Rights Under The  Act on the Protection of Personal Information ('Personal Information Protection Act')

Below is an overview of the rights you have under the Personal Information Protection Act: Right to Request Notification of Purpose of Use, Disclosure, Correction, Suspension of Use, and Suspension of Provision to Third Parties.

Under the Personal Information Protection Act, you can exercise the following rights regarding your personal information held by GIVENCHY:

  • Right to Request Notification of Purpose of Use: The right to request notification of the purpose of use of your personal information.
  • Right to Request Disclosure: The right to request disclosure of your personal information held by GIVENCHY. A fee of 624 yen per request may be charged for disclosure requests. Please contact our inquiry desk for details.
  • Right to Request Correction, Addition, or Deletion (Correction, etc.): The right to request correction, addition, or deletion of personal information if its content is not true.
  • Right to Request Suspension of Use or Deletion (Suspension of Use, etc.): The right to request suspension of use or deletion of personal information if it is handled in violation of Article 18 (Restrictions on Purpose of Use) or acquired in violation of Article 19 (Proper Acquisition) of the Personal Information Protection Act.

If you wish to exercise these rights, please contact our inquiry desk as described below.

Inquiries

If you have any questions regarding this Privacy Policy, wish to file a complaint, have inquiries about GIVENCHY's personal information protection initiatives, or wish to exercise the rights mentioned above, please contact the GIVENCHY Personal Information Protection Desk below.

GIVENCHY Personal Information Protection Desk

Email: mydata@givenchy.com

Contact for Personal Information Protection Inquiries

LVMH Fashion Group Japan K.K., Givenchy Japan (Personal Information Handling Business Operator)

Address: 3-5-29 Kita-Aoyama, Minato-ku, Tokyo

Executive Officer: Norbert Leuret

Department in Charge: Administration Department, Personal Information Inquiry Desk

Email Address: mydata@givenchy.com

 

When contacting us, we may ask for information such as your name and contact details for identity verification purposes. Please also note that depending on the nature of your inquiry, it may take some time to respond.

Changes to the Privacy Policy

GIVENCHY may revise this Privacy Policy as required by amendments to the Personal Information Protection Act and related laws and regulations, or for other necessary reasons. The revised Privacy Policy shall take effect from the date it is posted on our website. In the event of significant changes, we will notify customers through appropriate methods, such as announcements on our website. We request that you regularly check this Privacy Policy.

January 06, 2020

Latest Revision: August 01, 2026