GENERAL TERMS AND CONDITIONS OF SALE

Givenchy.com – version dated november 19, 2020

Please carefully read these General Terms and Conditions of Sale, General Terms and Conditions of Use and the “Personal Data and Cookies” Charter of the givenchy.com website. You can also print the full text of these General Terms and Conditions of Sale through the print function of your browser.

Use of the remote sales process described in the these General Terms and Conditions of Sale is restricted to consumers only, (i) as defined by law and case law, and (ii) acting exclusively on their own behalf.

TERMS OF SALE

1. Identification of the seller

These General Terms and Conditions of Sale are those of GIVENCHY, a French société anonyme (corporation) with a share capital of €18,000,000, whose registered office is at 3, avenue George V - 75008 Paris - France, registered with the Trade and Companies Register under number 552 051 229 RCS Paris. Its Siret number is 552 051 229 00011 and its intra-Community VAT number is FR 46 552 051 229. Its telephone number is the following: 00 800 0000 1952 (toll-free number for all calls from Europe); e-mail: contact@givenchy.com

2. Scope and acceptance of the General Terms and Conditions of Sale

These Terms of Sale apply to all sales of GIVENCHY products to customers concluded remotely:

  • (i) In the case of telephone sales, any sale of GIVENCHY items via the Customer Service department implemented by GIVENCHY is concluded subject to the resolutory clause of these General Terms and Conditions of Sale, previously accepted by the customer via telephone.
  • (iI) In the case of electronic sales (Internet), the customer declares to have carefully read these General Terms and Conditions of Sale prior to the placement of the order and he/she will then be asked to confirm his/her acceptance of the General Terms and Conditions of Sale during each purchase on the Site by checking the box “I have read and I accept the General Terms and Conditions of Sale and Use, as well as the ‘Privacy and the Cookies Policies of the givenchy.com site. The confirmation of his/her order therefore constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale. In accordance with the provisions of Article 1127-1 of the French Civil Code, these General Terms and Conditions of Sale may be saved by any person visiting the Site by means of a computer download and may be reproduced via printing. GIVENCHY reserves the right to make any changes to its General Terms and Conditions of Sale. However, orders will be governed by the General Terms and Conditions of Sale in force at the time when said orders were placed by the customer. In the event that, subsequent to the date of their removal from the de.givenchy.com site, an outdated version of the General Terms and Conditions of Sale remains available to the public via other websites or by any other means other than on the www.givenchy.com site or through Customer Service, these Terms and Conditions would no longer, however, be binding on GIVENCHY for the orders placed after said removal.

3. Ordering methods

3.1 Telephone orders

Orders will only be received in English by GIVENCHY Customer Service at 00 800 0000 1952 (toll-free number for all calls made from Germany), Monday through Saturday from 10:00 am to 7:00 pm (Berlin time), except holidays, for delivery in Germany this term being understood as excluding Büsingen and Helgoland Island.

3.2 Internet orders

The merchant Site accessible from the Site allows for the ordering of a selection of GIVENCHY products (hereinafter the “Product(s)”) immediately online via the Internet for delivery to Germany (this term being understood as excluding Büsingen and Helgoland Island. Customers can obtain additional information by contacting Customer Service by telephone.

4. Product information and availability

Information relating to all GIVENCHY Products that may be sold on the Website, through Customer Service or through the Stores is available in the Stores and on the Website. This information complies with the requirements of the legal and regulatory texts in force.

Product visuals appearing on the Website may be altered according to the quality of the equipment used by the customer to access the Website or the visuals. In this case, GIVENCHY may not be held responsible. It is stipulated that the customer may always exercise his/her right of withdrawal in accordance with Article 10 "Right of withdrawal – returns, exchanges, refunds.”

Our Product offerings and prices are valid as long as they are visible on the Website or available in Stores, within the limit of available stock. Errors or modifications may exist in exceptional cases, particularly in the case of simultaneous orders of the same Product by several customers.

In any event, and in the case of total or partial unavailability of Products after placing an order, the customer will be informed by e-mail as soon as possible of the unavailability of the Product and of the total or partial cancellation of his/her order.

In the event of total cancellation of the order, and depending on the selected payment method, GIVENCHY Customer Service, or the Store that dealt with the initial order, will contact the customer to inform him/her of the cancellation of his/her order and proceed with a refund, which will take place as soon as possible within no later than fourteen (14) days.

In the event of partial cancellation of the order:

  • The customer will be shipped the available Products. Customer Service or Store will contact the customer to inform him/her of the unavailable products and proceed with a refund, which will take place as soon as possible, and no later than fourteen (14) days following shipment of the available Products.
  • GIVENCHY reserves the right, at any time and without prior notice, to change the Products offered on the Website and/or offered for sale at the Stores. To ensure better quality of service and availability of our Products to all customers, GIVENCHY reserves the right to limit the quantity of Products a customer can purchase, in accordance with the applicable provisions, in particular those of article L.121-11 of the French Consumer Code.

5. Ordering process through the Website or Customer Service

5.1. Selection of Products

At any time, the customer may add Products to his/her selection by clicking “Add to cart,” and choose to complete his/her purchases or continue browsing.

The customer may view his/her selection by hovering over or clicking “your cart” in the top right menu, where the following will appear: the photo(s) of the Product(s), the color(s) and reference(s), the quantity selected, the unit price(s) and the subtotal of the selection. The customer may freely modify his/her online “Cart” containing the selected Products, remove an initially selected Product, modify the quantities ordered or add a Product by clicking the corresponding items made available within the “Cart.”

5.2. Identification

After selecting the Product(s), click “Check Out” to begin the ordering process.

- Ordering through a customer account

If the customer already has a customer account, at this point he/she must identify himself/herself by entering his/her password.

If the customer does not yet have an account, he/she will be invited to create one by entering his/her e-mail address and creating a password. For the Site's mobile version, he/she will be asked to enter this information during the identification process.

Usernames and passwords are strictly personal, therefore the customer undertakes to keep them safe and to never communicate them to third parties. GIVENCHY shall, in no event, be held liable for any loss, theft or fraudulent use of the customer's account, in which case the latter undertakes to inform GIVENCHY immediately.

Creating an account allows the customer to:

  • track deliveries and review order history;
  • return or exchange Products;
  • add or change his/her delivery or billing address for future orders;
  • manage his/her subscriptions to the GIVENCHY newsletter.

If the customer has a customer account, he/she may have his/her account deactivated at any time by sending an e-mail to Customer Service by clicking on the “Customer Service” link. After deactivating his/her account, the customer is free to create a new account at any time.

- Ordering as a guest without a customer account

The customer may also log in as a guest, without creating an account. Only a title, first name, last name and e-mail address, as well as the information necessary for the delivery of the order, are necessary to process the order. No customer account will be created and all customer details will need to be re-entered for future orders.

The data recorded by the Site constitutes proof of all transactions between GIVENCHY and its customers. In the event of conflict between GIVENCHY and one of its customers over a transaction carried out on the Site, the data recorded by GIVENCHY is considered as valid proof of the content of the transaction.

5.3. Confirmation of the order

5.3.a) Confirmation of the delivery method

The customer must select his/her delivery method from those offered in Article 9.2 a) and then provide the delivery information necessary for the proper shipment of his/her order: title, first name, last name, telephone number, shipping address or the store at which they would like to pick up the order, if the customer has chosen the “in-store pickup” delivery method (see Article “9.1 Delivery and pickup zone" below).

If the customer has chosen the “in-store pickup” delivery method, he/she will have the option to authorize a third party to pick up the order in his/her name and on his/her behalf. By completing this section, the customer authorizes a third party thus identified to pick up the Product In-Store on his/her behalf and expressly authorizes GIVENCHY to hand over the Products of the order to said third party. GIVENCHY will verify that the third party who appears in-store to pick up the Product corresponds to the person designated by the customer and will require, for this purpose, the third party to present an official identification document (identity card or passport). GIVENCHY may refuse to hand over the Product to a third party who does not prove his/her identity or to a third party other than the one designated by the customer when placing the order on the Website. 

Upon confirmation of the delivery method, the customer may, for a gift order, include an accompanying card.

Once this step is completed, the customer must then click “Continue.”

5.3.b) Confirmation of the payment method and payment of the order

The customer may use his/her shipping address as the billing address or enter a different address. The customer will then be asked to select a payment method and to enter the related information and must then verify the accuracy of his/her selection before confirming the order.

Pursuant to the provisions of article 1127-1 of the French Civil Code, the customer, before finalizing his/her order, must have the option of verifying the details of such order, its total price and to correct any errors before confirming the order to express his/her acceptance of it.

At the end of the ordering process described above and after accepting the Terms of Sale, General Terms and Conditions of Use, the Privacy and Personal Data Protection Policy, and the Cookies Policy in their entirety, the customer must click the “Confirm your purchase” button. Any order entails an obligation to pay.

For more information regarding payment terms (currency, accepted payment methods, etc.), please refer to article 7 "Prices – Accepted payment methods” below.

Once completed, the order is sent to GIVENCHY for processing.

GIVENCHY reserves the right not to accept an order from a customer with whom it is in dispute over a previous order, or if GIVENCHY reasonably believes that the customer has breached these Terms of Sale or has engaged in a fraudulent activity, or for any other legitimate reason.

GIVENCHY will not confirm the order if it is not possible to obtain full payment for the corresponding price.

5.3.c) Acknowledgment of receipt and Confirmation of the order

A summary of the order acknowledging receipt of the order will then be sent by e-mail to the customer.

Once payment has been confirmed and duly completed, an order confirmation will then be sent to the customer by e-mail indicating the total amount of the order, information related to delivery times and costs, key features, and the quantity and price of the Products purchased.

The customer is advised to keep the acknowledgment of receipt and e-mail confirmation of the order on paper or electronically.

Pursuant to Article L213-1 of the French Consumer Code, when an order equals an amount equal to or greater than €120, GIVENCHY retains a written record of the contract concluded between GIVENCHY and a customer electronically for a period between the conclusion of the contract and the date of delivery of the goods, and for a period of ten years from the date of delivery (in accordance with Decree 2005-137 of February 16, 2005). The customer has access to this document at any time, upon request made to Customer Service by telephone at (toll-free number for any call made from Germany), Monday through Saturday from 10:00 am to 7:00 pm (Berlin time), except holidays, or by e-mail by clicking on the “Customer Service” link and providing a form of identity.

6. Prices - Accepted payment methods

6.1 Prices

The prices of Products are stated in Euros and include all taxes. GIVENCHY does not offer a VAT refund service for purchases that might be eligible for a tax refund.

Prices do not include shipping costs which are charged in addition to the price of the Products purchased. All orders are payable in Euros.

6.2. Accepted payment methods

GIVENCHY accepts the following payment methods for purchases on the Site or by telephone through Customer Service: Visa®, MasterCard®, and American Express® credit cards, PayPal SOFORT and KLARNA.

- For telephone orders placed through Customer Service: the customer must confirm with Customer Service that he/she is the holder of the card that he/she is using, provide the card number and expiration date present on the front of their card, as well as the 3-digit security code present on his/her bank card.

- For orders on the Site: The customer must guarantee that he/she is the holder of the card used for payment. Credit card payments are authenticated and secured using the 3D Secure system. This device is also known as “Verified by Visa®,””MasterCard® SecureCode,” or “American Express SafeKey® ” During payment, the bank will request personal information from the customer in order to verify the identity of the cardholder and to validate the transaction.

How to pay with 3D Secure on givenchy.com

After validating his/her bank details (card number, expiration date, and security code), a new page will be displayed where the customer will need to enter the personal information requested by his/her bank. This information may be:

  • the answer to a security question;
  • a password previously selected by the customer;
  • a code sent via text message;
  • the customer’s date of birth, etc.

Once the 3D Secure code is entered and validated by the customer's bank, the order is finalized and the customer receives a message acknowledging receipt of his/her order. As authentication is specific to each bank, the customer is welcome to contact his/her bank directly regarding any questions on the subject.

Confirmation and shipment of the order will only take place after verification of the payment method and receipt of the authorization to debit the customer's card. The customer's account will be debited depending on the payment method used. In any event, if for any reason the debiting of amount owed by the customer proves to be impossible, the sale carried out through the Website or by telephone will be immediately withdrawn and the processing of the purchase canceled. The provisions of article 1341 of the French Civil Code are unenforceable for sales concluded remotely by GIVENCHY.

The information pertaining to the order is subject to automated data processing, for which CYBERSOURCE is responsible. The purpose of this automated data processing is to determine a transaction's analysis level and to combat credit card fraud. CYBERSOURCE and GIVENCHY are the recipients of the data relating to the customer's order. The non-transmission of the data relating to the order prevents the completion and analysis of the transaction. In the event of an outstanding debt due to the fraudulent use of a bank card, the contact information in relation to the order associated with this unpaid amount shall be recorded in a payment incident file implemented by CYBERSOURCE. An irregular declaration or an anomaly may also be subject to specific processing.

In accordance with regulations on personal data protection (French Law “Informatique et Libertés” n° 78-17 of January 6, 1978 amended by Law n° 2004-801 of August 6, 2004, the European General Data Protection Regulation of April 27, 2016, and French implementation law n°2018-493 of June 20, 2018 on the protection of personal data), the customer has the right to access, rectify, and oppose all his/her personal data at any time by writing, via mail and with proof of identity, to GIVENCHY - Customer Service - 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France.

7. Reservation of ownership

The Products ordered remain the full and whole property of GIVENCHY until complete payment of the amount to GIVENCHY in principal, with fees, taxes and compulsory contributions included.

However, the customer assumes the risks (including loss, theft, or deterioration) associated with the Products delivered from the moment they are delivered to the address indicated at the time of the order.

8. Terms of delivery

8.1. Delivery

The Products purchased on the Site or by telephone through Customer Service can only be delivered to Germany (this term being understood as excluding this term being understood as excluding Büsingen and Helgoland Island. It is not possible to place an order for any shipping address located outside this Delivery Zone. For security reasons, GIVENCHY will not process any order for which a post office, P.O. box, hotel, business address or university campus address is provided. Products are shipped to the shipping address indicated by the customer during the ordering process.

8.2. Delivery terms and shipping costs

Delivery of the Products ordered on the Site or by telephone through Customer Service is offered by GIVENCHY free of charge, whatever the order amount or delivery method chosen by the Customer.

8.3. Delivery times

The order will be delivered, by express delivery, within an indicative time frame depending on the shipping option selected by customer.

Delivery time frames will begin from the shipment of the order by our Customer Service or by the Stores, materialized by the order shipment notice sent by e-mail to the customer.

In accordance with the French Consumer Code, delivery of the Products ordered will take place within the delivery times communicated by GIVENCHY, and in the absence of any indication otherwise, at the latest within thirty (30) days from the order, subject to the full payment of the price.

GIVENCHY also offers the customer the option of purchasing a preview of selected products from its future collections. In this case, a special delivery time frame will be provided to the customer when placing the order. It should be noted that this time frame may be longer than thirty (30) days from the order.

9. Sending of receipt by mail

The customer has a period of 12 months from the date of the Product's delivery to request the sending of a receipt via postal service by contacting Customer Service by telephone at 00 800 0000 1952 (toll-free number for any call made from Germany), Monday through Saturday from 10:00 am to 7:00 pm (Berlin time), except holidays, or by e-mail by clicking on the “Contact” link in the Customer Service section and providing proof of identity.

11. Right of withdrawal – returns, exchanges, refunds

11.1. Right and period of withdrawal

The customer is entitled to a legal right of withdrawal that he/she may exercise under the conditions provided for by articles L. 221-18 and L. 221-20 of the French Consumer Code, if they meet the conditions set forth by these provisions, without needing to justify his/her reasons or pay penalties. Concerned with ensuring the satisfaction of its buyers and order recipients, GIVENCHY allows its customers to withdraw within thirty (30) days from the date of delivery of the Products, without needing to justify their reasons or pay penalties. After this period, the customer will no longer be able to exercise his/her right of withdrawal. If the order in question was for several ordered Products and if the Products were delivered separately, this period will start from the time the customer took possession of the last delivered Product.

11.2. Procedures for exercising the right of withdrawal

GIVENCHY offers its customers the option to fill out and submit his/her withdrawal statement online by logging in to their customer account or by contacting Customer Service or the Stores. The customer will then receive immediate confirmation of his/her withdrawal by e-mail.

The customer may also, before the expiration of the aforementioned thirty (30)-day withdrawal period, use the withdrawal form located at the bottom of these Terms of Sale, or send any other clearly-worded statement expressing his/her desire to withdraw to the following address for an order placed through the Website or the Customer Service Department, or to the addresses of the Stores in the event of an order placed through the Stores:

GIVENCHY - Customer Service - 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France

In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal may not be exercised, in particular, for orders relating to the supply of goods which have been unsealed by the consumer and that cannot be returned for hygiene and health protection reasons.

11.3. Consequence of the right of withdrawal

Within the framework of a return or in the event of nonconformity of the Product, the customer may return the purchased Product(s) and request a refund under the conditions described in below article 12 ”Terms of returns and refunds”.

12. Terms of returns and refunds

For orders placed through the Website or through Customer Service for delivery to mainland France, the customer may, to return the received Products, and according to his/her choice, benefit from a Product collection service at the location of his/her choice (in mainland France) or return them to the Store at his/her own expense.

For orders placed through the Stores for delivery in France and the European Union or for an Export Sale, the customer may return the received Products by sending them at his/her own expense and risks to the address of the Store specified in Article 2 (iii) above. The costs related to returning the Products will be borne by the customer.

In all cases, the customer must return the delivered Products in their original packaging; they must be complete (with boxes, accessories, covers, booklets, etc.) and accompanied by the return voucher and/or return number. Products returned incomplete, damaged, deteriorated, soiled or in any other condition that wouldreasonably lead to the conclusion that they have been used or worn will not be refunded or exchanged and will be returned to the customer.

It is stipulated that for orders delivered to third parties who are recipients of gifts ordered by a customer, via the Website or telephone through Customer Service, only the customer who bought the gift may request the refund within the framework of the right of withdrawal (to the extent that only the bank account of the person who ordered the product may be re-credited).

12.bis No exchange

No exchange of Products purchased electronically or by telephone will be made by GIVENCHY.

13. Legal guarantees

The Products sold by GIVENCHY are subject to the legal warranty conditions provided for by Articles L217-4 et seq. of the French Consumer Code, and by Articles 1641 et seq. of the French Civil Code, to the exclusion of all other warranties:

- Legal guarantee of conformity:

GIVENCHY will deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery, and the Product must be suitable for the purpose usually associated with such a product and have the features that were presented during the sale. GIVENCHY also holds itself liable for any lack of conformity caused by the packaging, the assembly instructions, or the installation, if responsible for the latter, or had it been carried out under its responsibility. This guarantee will only apply on the condition that the customer makes a claim within two (2) years of delivery of the Product. The customer is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the Product.

The customer may opt to have the Product repaired or replaced, unless one of these options results in a clearly disproportionate cost for GIVENCHY. If repair or replacement of the Product is impossible, the customer may receive a refund of the price paid and return the Product, or keep the Product and have a part of the price refunded, unless the lack of conformity is minor. The return, replacement or reimbursement of the Product will occur at no cost to the customer and do not preclude the possible award of damages in the event that the customer may be entitled to it.

- Legal guarantee against hidden defects:

GIVENCHY will deliver a Product free of hidden defects that render them unfit for their intended use, or that impair their use in such a way that the buyer would not have bought them, or would have paid a lower price for them if they had known of the defects. This guarantee will only apply on the condition that the customer makes a claim within two (2) years from the discovery of the defect.

In the case of a hidden defect, the customer has the choice either to return the Product and receive a refund of the price and costs incurred by the sale, or to keep the Product and have a part of the price refunded. In all cases, it will be up to the customer to prove that he/she fulfill the conditions of the guarantee.

In the case of a lack of conformity or hidden defects, the customer must contact Customer Service at 00 800 0000 1952 (toll-free number for any call made from Europe) so that it may arrange a return for the Product(s) in question. Summary of Articles L. 217-4, L. 217-5, and L. 217-12 of the French Consumer Code and Articles 1641 and 1648, first paragraph, of the French Civil Code:

Article L.217-4 of the French Consumer Code: “The Seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. The Seller is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if they were responsible for the latter, or had it carried out under their responsibility.”

Article L.217-5 of the French Consumer Code:

“To conform to the contract, the product must:

1° Be suitable for the purpose usually associated with such a product and, if applicable:

  • correspond to the description given by the Seller and have the features that the Seller presented to the buyer in the form of a sample or model;
  • have the features that a buyer might reasonably expect it to have considering the public statements made by the Seller, the producer or their representative, including advertising and labeling;

2° Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the Seller and which the latter agreed to.”

Article L.217-12 of the French Consumer Code:

“Action resulting from lack of conformity lapses two years after delivery of the product.”

Article 1641 of the French Civil Code:

“The Seller is bound to a guarantee against hidden defects in products sold that render them unfit for their intended use, or that so impair their use that the buyer would not have bought them, or would have paid a lower price for them if they had known of the defects.”

Article 1648 first paragraph of the French Civil Code:

“An action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.”

14. Information/claims

For any information, claim, or question relating to these Terms of Sale, the Products themselves or carrying out an order, the customer should contact GIVENCHY Customer Service 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France) by telephone: 00 800 0000 1952 (toll-free number for any call made from Europe), or through the Website via the form available in the Customer Service “Contact” section, providing their order number if necessary.

15. Electronic Files/Privacy

As part of the management and tracking of orders placed through Customer Service, the Stores or through the Website, GIVENCHY is required to gather and process personal data relating to its customers. This information, which is intended for the persons authorized by their function to possess it within GIVENCHY, and where applicable, by authorized third parties, is necessary for the processing and tracking of customers’ requests or orders, in order to better meet their expectations, as well as prevent any fraudulent use of their payment methods or identities.

Within the framework of the "In-Store pickup" service, and when the Product(s) ordered online by the customer is/are collected in-Store, the Stores will be required to verify the customer’s identification (ID card or passport) or that of the person the customer designates when placing an order on the Website to pick up their order. A copy of the form of identification may be made in-store in order to ensure the customer’s security and to prevent any fraudulent use of the customer’s payment method and/or their identity.

In accordance with the Regulations on Personal Data Protection (the aforementioned French Law “Informatique et Libertés”, the European General Data Protection Regulation of April 27, 2016 and any national law supplementing it), any person whose data is subject to processing has a right of opposition for legitimate reasons, a right of access, as well as a right to rectify, limit or delete information concerning them which is no longer relevant, a right to portability, a right of opposition at any time in the context of an opposition to the use of data for commercial purposes, as well as a right to communicate directives relating to the fate of their data after their death. These rights can be exercised according to the terms indicated in the confidentiality and Personal Data Protection Policy of this Website, accessible at following link: Personal Data Protection Policy.

16. Force Majeure

The performance by GIVENCHY of all or part of its obligations will be suspended upon the occurrence of an event of force majeure according to article 1218 of the French Civil Code which would impede or delay such performance.

GIVENCHY will inform the customer of the occurrence of any such fortuitous event or event of force majeure within seven (7) days. Should this suspension continue for more than fifteen (15) days, the customer would then have the option to terminate any outstanding orders, and a refund would then be paid no later than fourteen (14) days from said termination.

17. Liability

Under no circumstances can GIVENCHY be held liable for any damage which does not result from GIVENCHY's failure to comply with one of its obligations.

18. Language of the contract

For the convenience of customers, the Website and the Terms of Sale are available in four languages: French, English, Italian and Chinese. However, in the event of a contradiction between the French version and another language version, the French version shall prevail. Only the French version of the Terms of Sale is valid between the Parties.

19. Applicable Law – Disputes

These Terms of Sale are governed and interpreted in accordance with French law. In the event of a dispute related to the application and/or interpretation of these Terms of Sale, the customer has the option, before taking any legal action, to seek an amicable solution with GIVENCHY and to seek settlement with CMAP – Centre de Médiation et d’Arbitrage de Paris, the consumer mediator to which GIVENCHY reports. To submit a dispute to the mediator, the customer may (i) complete the form on the CMAP website: www.cmap.fr under the “you are: a consumer” tab (ii) send their request by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an e-mail to consommation@cmap.fr. Whatever the means used to submit a dispute to CMAP, the customer's request must contain the following elements to be processed promptly: his/her postal address, e-mail and telephone number, as well as the full name and address of GIVENCHY, a brief statement of the facts, and proof of the preliminary steps taken with GIVENCHY. Notwithstanding the foregoing, in the event of a dispute, and in accordance with Regulation No. 1215/2012 of December 12, 2012:

  • the customer may either refer the case to the court where he/she is resident of or to the French courts,
  • GIVENCHY may refer the case to the court where the customer is resident.

WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract).

- To the attention of GIVENCHY - Customer Service, 159, avenue Charles de Gaulle, 92521 Neuilly-Sur-Seine cedex, France, or contact@givenchy.com

Withdrawal form

I/We [*] hereby notify you [*] of my/our [*] withdrawal from this contract for the sale of the good [*]/ for the provision of service [*]below

Goods ____________________ [reference] __________

Ordered on [*]/received on [*]: ______________

Name of consumer(s)

Address of consumer(s)

Signature of the consumer(s) (only in the case of notification of this form on paper)

Date ______________

[*] Cross out as appropriate.