Need help, information, or want to place an order by phone?

Our team of staff is available to respond to your questions, Monday through Friday from 10:00 am to 6:00 pm. Contact them by calling 0120-218-025. They can assist you with your browsing experience and purchases.

The Givenchy.com website allows you to check the availability of our items in a selection of stores.

By browsing through our product categories, you will have the option of using the “Search by Store” option.

Select the store of your choice and discover the selection available at this location. By selecting a store that is not in the country of your location, you will be redirected to the Homepage of the relevant country. You will then be able to renew your search within the desired product category.

When you are on an item page, you also have the option of checking the availability of the item by clicking on the “Find in Store” button. You must first select the color and size of your item.

Please note that our store inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact the store to ensure that this item is still available.

The Givenchy.com website provides the option of making an appointment directly by email or phone to discover or try on the consulted item. Any request for an appointment made on the website will be confirmed by the store, either by return email or by telephone. Similarly, no product reservation can be made without prior confirmation from the store. On the other hand, we encourage you to add to your wish list the products you would like to try in order to facilitate the preparation of your in-store appointment with our consultant.

For any questions regarding the availability of our products, please contact our Customer Service. Our team of advisors will assist you from Monday through Friday from 10:00am to 6:00pm (JST). You can also find our stores' contact information in Store Finder.

GIVENCHY offers you an Standard delivery service.

Estimated delivery time is 2 to 3 days and will be calculated from the date on which you order is placed.

Delivery time may vary depending upon the shipping address and other facors (public holidays, weather conditions, etc.).

This delivery service is offered free of charge by GIVENCHY.

Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in My Order section of your online Customer Account at Givenchy.com or by contacting our Customer Service.

Creating a Givenchy.com account allows you to be quickly identified during your visit to the website.

You can also:

• Manage your newsletter subscription preferences
• Update your personal information
• Take advantage of suggestions for customized products and exclusive content

For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.

Only authentic Givenchy products purchased on our Givenchy.com website, in one of our boutiques, or from an authorized Givenchy retailer, with an original invoice, will be eligible for this warranty.

Outside of this warranty and/or if your product shows signs of inappropriate use, Givenchy will do its best to offer you maintenance services at your expense.

As a leading luxury brand, Givenchy faces the issue of counterfeiting every day.

When a customer purchases a Givenchy product, they expect excellence in its craftmanship and quality that lasts. Conversely, counterfeit replicas are most often made with inferior materials, with a demonstrable lack of know-how and artisanship, resulting in a product that does not stand the test of time.

Counterfeit products infringe on our designers’ creativity and misappropriate the expertise of our craftspeople. The sole guarantee of quality and product durability lies in purchasing genuine Givenchy products.

At Givenchy, we take the issue of counterfeiting extremely seriously. We constantly monitor and report purveyors of counterfeit products wherever they are found, online and off.

Authentic Givenchy products are sold exclusively in Givenchy stores, through our official website www.givenchy.com, and via a selective network of approved retailers.