Returns and Exchange Policy

You have the option to return, free of charge, any product ordered within 14 days of its date of receipt. GIVENCHY offers online return to the designated address.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

GIVENCHY does not offer exchanges.

Please follow the returns procedures below in order to return your products to us free of charge.

Returns procedures

Terms and fees of return are provided by GIVENCHY.

Declare your return Online:

1. Go to the “Sign in” section of the website.

2. Sign in using your “Member” ID and password or the “Verify the order” fields.

3. Once you're signed in, go to your order and click on “Request return.”

4. Select the product(s) to be returned and indicate the reason for return.

5. Confirm/Create your request for a return. You will receive a confirmation email with your return number.

To return your product:

1. Place the items you wish to return as well as your delivery receipt inside the box in which you received your order.

2. Contact the carrier and schedule an appointment for pick up to the below address.
〒107-0061 Givenchy Omotesando store, 3-5-29 ONE Omotesando, Kita Aoyama, Minato-ku, Tokyo

Feel free to contact, if needed, our Customer service.

Cost of returns

You have the option to return, free of charge, products ordered within 30 days from their date of delivery.


Terms of refund

For the credit card payment, the refund will be issued directly to the card account. Order paid for through cash on delivery will be refunded via bank transfer.

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.

Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.