global.browsertoolscheck.javascript

Customer Service

Shipping and Orders
- Givenchy items are delivered everywhere in United States, with the exception of overseas departments and Puerto Rico.
  
  Givenchy does not deliver orders to P.O. boxes, hotels, university campuses or APO/FPO addresses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Orders made from the website of a country different to that of the delivery address will not be processed.
- Ground day - Free:
  
  Delivery is estimated to arrive within 4-6 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.
  
  Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following day.
  
  Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.
  
  All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday. This service is offered by GIVENCHY free of charge.
  
  2nd day Air Delivery:
  
  Delivery is estimated to arrive in 2 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.
  
  Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following business day.
  
  Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.
  
  All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday.
  
  Delivery cost is 15 USD.
  
  Next day Air Delivery:
  
  Delivery is estimated to arrive within 1-2 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.
  
  Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following business day.
  
  Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.
  
  All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday.
  
  Delivery cost is 20 USD.
  
  Saturday delivery:
  
  Delivery on Saturday for the orders placed on Friday before 2:00 pm ET. (subject to postal code eligibity for this service) for any order placed online or by phone.
  
  Delivery cost is 20 USD.
  
  Premium Delivery:
  
  Same-day delivery between 6:30 pm and 9:00 pm, Monday through Saturday, only in NYC (Subject to postal code eligibility for this service) for any order placed before 2:00 pm ET Monday through Saturday. This service is not available on holidays.
  
  Delivery cost is 25 USD.
  Click & Collect:
  
  Delivery from Monday through Friday in a selection of GIVENCHY stores for any order placed online or by phone. The stores available for this delivery service are:
  
  Givenchy New York Madison Avenue
  
  Givenchy Costa Mesa, California South Coast Plaza
  
  Givenchy Miami Aventura Mall
  
  Givenchy Miami Design District
  
  Givenchy Las Vegas
  
  Givenchy Soho
  
  Givenchy King of Prussia
  
  Givenchy Phipps Plaza
  
  This delivery service is offered free of charge by GIVENCHY
  Based on your product selection, we offer two times for in-store pickup:
  
  Either same-day in-store pickup
  
  Or within 2 business days
- You have the option to return or exchange, free of charge, any product ordered within 14 days of its date of receipt. We offer a one-time, even exchange per order.
  
  The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.
  
  All in-store purchases must be returned in-store. In-store purchases can only be exchanged or returned for store credit within 14 days.
  
  All online purchases that are returned or exchanged in-store will be shipped to our warehouse for processing of return or exchange. No refunds are issued on site.
  
  Please follow the returns procedures below in order to return your products to us free of charge.
  
  Return and Refund
Purchase
- BEWARE COUNTERFEIT GIVENCHY PRODUCTS
  
  As a leading luxury brand, Givenchy addresses the issue of counterfeiting every day.
  
  When a customer purchases a Givenchy product, they expect excellence of craftmanship and quality that lasts. Conversely, counterfeit replicas are most often made of inferior materials, with a demonstrable lack of know-how and artisanship, resulting in a product that does not stand the test of time.
  
  Counterfeit products infringe on our designers’ creativity and misappropriate the expertise of our craftspeople. The sole guarantee of quality and product durability lies in purchasing genuine Givenchy products.
  
  At Givenchy, we take the issue of counterfeiting extremely seriously. We constantly monitor and report purveyors of counterfeit wherever they are found, online and off.
  
  Authentic Givenchy products are sold exclusively in Givenchy stores, through our official website www.givenchy.com, and via a selective network of approved retailers.
- Need help, information, or want to place an order by phone?
  
  Our team of staff is available to respond to your questions in English or Spanish, Monday through Saturday from 10:00 am to 9:00 pm (Eastern time). Contact them by calling +1 833 908 0147 (toll-free number for all calls from USA). They can assist you with your browsing experience and purchases.
- What is Klarna?
  
  Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.
  
  How do I sign up?
  
  If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.
  
  What are the conditions to sign up?
  
  To sign up, you will need :
  
  1. A US-issued debit or credit card
  
  2. To be 18 years of age or over
  
  3. An SMS-capable phone number
  
  4. A US residential address
  
  Has Klarna received my payment?
  
  You can live chat with Klarna’s customer service agents 24/7 to confirm payment.
  
  Will I still be charged if my order is cancelled?
  
  Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.
  
  Can I pay before the due date?
  
  Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”.
  
  What if I return or cancel my order?
  
  If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.
  
  What happens to my statement, when I've returned the goods?
  
  Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.
  
  My email address is not correct. How can I change it?
  
  You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.
  
  What happens if I don’t pay for my order?
  
  Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.
  
  For any questions, do not hesitate to contact us by phone: 1 833 908 0147 or by E-mail.
- GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express, JCB, CUP, Discover, Paypal, Apple pay. An authorization application will be sent to your bank. Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.
- All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data.
  
  Givenchy agrees to not store your credit card details.
  
  In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly.
  
  Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.
- All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.
  
  Personalized message
  
  We offer the option to include a personalized message when sending a gift order.
  
  Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.
  
  Receipt and Price
  
  The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account.
  
  The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.
  
  To contact our Customer Service, please consult the “Contact” section of the Site.
Account
- The Givenchy.com website allows you to check the availability of our items in a selection of stores.
  
  By browsing through our product categories, you will have the option of using the “Search by Store” option.
  
  Select the store of your choice and discover the selection available at this location. By selecting a store that is not in the country of your location, you will be redirected to the Homepage of the relevant country. You will then be able to renew your search within the desired product category.
  
  When you are on an item page, you also have the option of checking the availability of the item by clicking on the “Find in Store” button. You must first select the color and size of your item.
  
  Please note that our store inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact the store to ensure that this item is still available.
  
  The Givenchy.com website provides the option of making an appointment directly by email or phone to discover or try on the consulted item. Any request for an appointment made on the website will be confirmed by the store, either by return email or by telephone. Similarly, no product reservation can be made without prior confirmation from the store. On the other hand, we encourage you to add to your wish list the products you would like to try in order to facilitate the preparation of your in-store appointment with our consultant.
  
  For any questions regarding the availability of our products, please contact our Customer Service. Our team of advisors will assist you in English or Spanish from Monday to Saturday from 10:00 am to 9:00 pm (Eastern time). (Toll-free number for all call from USA) You can also find our stores' contact information in Store Finder.
- Creating a Givenchy.com account allows you to be quickly identified during your visit to the website.
  
  You can also:
  
  Manage your newsletter subscription preferences
  
  Update your personal information
  
  Take advantage of suggestions for customized products and exclusive content
  
  For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.

Our team is available Monday to Friday from 10am to 9pm and Saturday from 10am to 7pm (Eastern time) to answer your questions in English or Spanish.

Givenchy Couture

Call +1 888 815 4483

Email contact.us@givenchy.com

Givenchy Beauty
Call +1 (929) 270-4073

Send a message

Send message

All fields marked with an * are mandatory

Care
- We provide care instructions for each type of Givenchy product. These instructions are designed to help you maintain the beauty and longevity of your items.
  
  They include recommendations on cleaning, storage, protection from external elements, as well as information on our warranties and the maintenance and repair services available from our Givenchy experts and artisans.
  
  For any additional information, our Givenchy teams are available to assist you and answer all your questions. We invite you to visit one of our Givenchy boutiques, where our sales teams will be happy to welcome you, or to contact one of our Givenchy advisors through the information provided on this page.
Ready To Wear
Our workshops create bold and creative garments, made from high-quality materials.
To preserve the shine of your Givenchy product, we recommend storing it in a cotton dust bag, in a dry and cool place.
Dry cleaning is recommended for most of our products. We invite you to follow the washing instructions found on the label of your item.

Our advisors are available to answer any questions you may have if you require further information.

The prints are made using a handcrafted technique. They may display some irregularities that are inherent to the process. The visual differences between items are intrinsic characteristics of this type of treatment.

We encourage you to follow the washing instructions on the label of your item or to consult a professional cleaner who will take the utmost care in handling it.

Leather is a natural and living material that requires careful and attentive handling. To preserve its shine and quality, regular and appropriate care for each type of leather is recommended.

To protect your leather product, we recommend storing it in a dry room, away from humidity, and avoiding exposure to heat and light sources.

We advise you to avoid rubbing against other materials, especially abrasive or lighter ones, as this could lead to color migration. Any contact with water, perfumes, cosmetic products, or other liquids can also have irreversible effects. If this happens, any excess liquid can be gently absorbed using an absorbent cloth by dabbing lightly.

The embroidery is handcrafted using an artisanal technique, which gives each garment a unique and delicate charm. They require special care to preserve their beauty.

Be sure to protect your product from friction and impacts that could damage its appearance, and follow the washing instructions on the label of your item.

We encourage you to follow the washing instructions on the label or consult a professional cleaner who will take the utmost care of your item.

Denim items undergo treatments and washes that give them a unique and authentic character. The visual differences from one item to another are inherent to this type of treatment. Additionally, the artisanal nature of these treatments may cause color migration on the surface of the fabric, which will fade with subsequent washes.

To preserve the color and durability of your denim product, we recommend washing it inside out in cold water, and avoiding exposure to heat and light sources.

Be sure to follow the washing instructions on the label of your item.

Wool is a natural and living material, which requires regular and appropriate care for each type of wool.

Cashmere is a delicate and luxurious fiber that requires special care to preserve its softness and appearance.

Be sure to follow the washing instructions on the label of your item. If washing, we recommend hand washing with cold or lukewarm water and a gentle detergent specifically designed for delicate fibers such as cashmere. We advise handling your product with care during the wringing process, as twisting may distort the fibers. Lay the sweater flat on a clean towel to dry, and make sure to reshape it to maintain its silhouette. Hanging a cashmere sweater may cause deformation, so we recommend folding it instead.

If the fibers become loose or start to pill, we suggest using a soft cashmere brush and gently brushing in the direction of the grain.

To preserve the shine of your product, be cautious when wearing jewelry such as bracelets or any other abrasive objects that may snag or pull on the cashmere fibers.

By following these care instructions, you will extend the lifespan of your cashmere sweaters while maintaining their softness and elegance.
Shoes
Each pair of Givenchy shoes is crafted using artisanal techniques and some of the finest materials, rigorously selected to offer you the highest level of satisfaction. Their artisanal treatment makes them unique and slightly irregular, which is precisely what gives them their charm and distinctiveness.
To preserve the shine of your shoes for as long as possible, we recommend carefully storing them in the pouch that accompanies them, in a dry and cool place. Humidity could damage them.
Additionally, to maintain their shine, we advise avoiding exposure to heat and light sources, as well as contact with water, grease, perfumes, or cosmetic products.

Our advisors are available to assist you with any questions if you need further information.

Taking care of your sneakers is essential to prolong their lifespan, preserve their appearance, and ensure optimal comfort.

We recommend wiping your sneakers with a clean, damp cloth to remove dirt, dust, and light stains, and avoid using harsh products that could damage the material. Remove the laces before cleaning them. You can clean the laces separately or replace them if necessary.

We suggest allowing your sneakers to air dry naturally and avoiding placing them under intense heat, such as a radiator. Shoe trees can be used to maintain their shape and absorb moisture.

We recommend alternating the use of your sneakers and avoiding wearing the same pair every day. Rotate with other pairs to allow each pair to breathe and recover between uses.

When not in use, store your sneakers in their original packaging, in a cool and dry place, away from direct sunlight.

Givenchy takes great care in selecting leathers of superior quality. Leather is a natural and living material, which requires regular and appropriate care for each type of leather.

To preserve its beauty, avoid friction and contact with water or abrasive materials.

We recommend regularly cleaning your shoes with a soft, slightly damp cloth to remove dirt and dust.

When not in use, use shoe trees to maintain their shape and prevent creases in the leather. Store them in their cotton pouches and Givenchy's original box to keep them protected.

Embroidered shoes require special care to preserve the delicacy of the embroidery while maintaining the overall quality and appearance of the shoes.

Be sure to protect your shoes from any friction or impacts that could damage their appearance, and avoid exposure to heat and light sources. To preserve their shine, we advise against wearing your embroidered shoes in the rain or in humid conditions.

A soft, dry cloth can be used to remove dust and dirt. Hard brushes that could catch on the embroidery threads are not recommended.

When not in use, we recommend storing your shoes in their original fabric packaging to avoid contact with other shoes and prevent any potential rubbing.

The metal parts have been selected for their quality and will develop a patina over time.

The metal parts can be cleaned using a soft, dry cloth. Avoid contact with water and any contact with chemical products.
Leather Goods
Givenchy places the utmost importance on the selection of materials used throughout its collections. Each material and component undergoes thorough testing to ensure superior quality.
Leather is a sensitive natural material that should be handled and maintained with the utmost care. Each leather product is unique and, over time, develops a patina that reveals its full beauty and character. Each mark is an everlasting memory to be preserved.

- To enjoy and maintain the lasting shine of your Givenchy product, we recommend protecting it in its original packaging and storing it in a dry place. Exposure to moisture, heat, and/or light sources can irreparably damage your leather.

- We also advise avoiding contact with water, perfumes, cosmetics, or any liquid products. If this occurs, any excess liquid can be absorbed by a light-colored absorbent cloth by gently blotting.

- Finally, we recommend keeping your Givenchy product away from any abrasive or color-transferring materials, such as denim. The natural leather skin could irreversibly lose its original aesthetic.

Our advisors are available to assist you with any questions you may have if you require further information.

Givenchy is committed to selecting leathers of superior quality for each collection through its Development and Quality teams.

- Leather is a natural and living material, requiring regular and appropriate care for each type of leather.

- For patent leather, we advise avoiding prolonged exposure to other leathers to prevent any risk of color migration. Also, avoid prolonged exposure to sunlight, as it can fade the color.

- Vegetable-tanned leather, on the other hand, features natural hues. Over time, this leather will reveal its full beauty through its natural patina. Avoid contact with water, perfumes, cosmetics, or any liquid products. These chemicals can affect the quality and natural beauty of the material.

- Calf leather is particularly precious and delicate. It has undergone a specific tanning process to preserve the animal's hair. To maintain its beauty, avoid friction and any contact with abrasive materials.

- Exotic leather is one of the most delicate materials, requiring special and tailored care. It should be protected from moisture and any liquid or cream splashes, as these can permanently stain your precious product.

Commercial care products are not suitable for Givenchy leather; they could permanently damage your product. If you have any questions or concerns, please contact Givenchy's care and repair service.

We recommend cleaning your Givenchy product with a soft, clean cloth slightly dampened and avoiding any chemical products that could damage the fabric.

Allow your Givenchy product to air dry and store it in its original packaging, in a dry place, away from moisture.

Regular care is especially important for lighter shades, which are particularly sensitive to dirt.

The metal parts have been selected for their quality and will develop a patina over time.

When not in use, we recommend placing your product back in its original packaging to prevent the metal parts from oxidizing due to exposure to air and moisture.

We also suggest storing your metal chain inside your Givenchy product to avoid damaging the leather from direct contact. Prolonged exposure could irreparably damage the leather.

To restore the shine of your accessories, you can gently polish them with a soft cloth.
Accessories
- Each Givenchy piece of jewelry is uniquely crafted using artisanal techniques and some of the finest materials, carefully selected to provide you with the highest level of satisfaction. Their artisanal treatment makes them irregular and one-of-a-kind, which is exactly what gives them their charm and distinctiveness.
  
  Your jewelry is delicate. We advise handling and wearing it with appropriate care and attention to preserve its original splendor over time.
  
  To preserve your jewelry for as long as possible, we recommend storing it in its dedicated Givenchy pouch and box, separate from other jewelry.
  
  We also suggest avoiding contact with chemical products such as hairsprays, perfumes, creams, household cleaners, insecticides, etc. These can lead to premature wear of the metal, pearls, and certain precious stones.
  
  As with leather products, it is important to protect your Givenchy jewelry from moisture and keep it away from heat sources.
  
  Our advisors are available to assist you with any questions you may have if you require further information.
  
  - Semi-precious stones: Jewelry adorned with mineral stones or rock crystals is fragile. Each stone has a unique color and shape. To preserve its qualities, we recommend storing it in its dedicated Givenchy cotton pouch and box, separate from other jewelry. We also advise avoiding contact with chemical products such as hairsprays, perfumes, creams, household cleaners, etc. These can cause premature wear of the metal, pearls, and certain precious stones.
  
  - Leather: Jewelry made from natural-colored vegetable leather remains fragile, and its colors may vary over time.We advise against wearing this jewelry with light-colored clothing and recommend avoiding contact with chemical products such as hairsprays, perfumes, creams, household cleaners, etc. The leather could be irreparably damaged.
  
  - Plexiglas: Plexiglass jewelry should be cleaned with a soft, dry cloth.To maintain its shine, we recommend avoiding contact with water and any contact with chemical products.
- To preserve the shine and quality of your sunglasses, we recommend handling them with care and cleaning them regularly with a soft cloth. When not in use, we suggest storing them in their original Givenchy packaging, in a dry place. Prolonged exposure to heat can cause the frame to warp.
  
  Our advisors are available to assist you with any questions you may have if you need further information.
Warranty
- Each Givenchy product is covered by the legal warranties in effect, starting from its purchase date.
  
  Only authentic Givenchy products purchased on our Givenchy.com website, in one of our boutiques, or from an authorized Givenchy retailer, with an original invoice, will be eligible for this warranty.
  
  Outside of this warranty and/or if your product shows signs of inappropriate use, Givenchy will do its best to offer you maintenance services at your expense.

Need help?

Send message

All fields marked with an * are mandatory

SHIPPING AND PAYMENT

SHIPPING

Delivery Zone

Givenchy items are delivered everywhere in France, with the exception of overseas departments, Corsica and the Principality of Monaco. Givenchy does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Products can only be delivered to Metropolitan France (France, excluding Corsica, overseas departments and Monaco). Orders made from the website of a country/region different to that of the delivery address will not be processed.

Delivery types and times

Express Delivery before 6pm:

Delivery from Monday through Friday by 6pm for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 2 business days after placing the order.
This delivery service is offered free of charge by GIVENCHY.

Express Delivery before 12 noon:

Delivery from Monday through Friday by 12 noon for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 2 business days after placing the order.
Shipping fees: 10€.

Express Saturday delivery:

Saturday delivery for any order placed online or by phone on friday before 1pm.
This service is not available on holidays.
Shipping fees: 20€.

Premium Delivery:

Same-day delivery between 2pm and 10pm, Monday through Saturday,
in Paris and the Paris region (subject to postal code eligibility for this service) for any order placed before 3:00 pm Monday through Saturday.
This service is not available on holidays.
Shipping fees: 20€.

Click & Collect:

Delivery from Monday through Friday in a selection of GIVENCHY stores for any order placed online or by phone. The stores available for this delivery service are:

Givenchy Avenue Montaigne, Paris
Givenchy Rue François 1er, Paris
Givenchy Faubourg Saint-Honoré, Paris

This delivery service is offered free of charge by GIVENCHY.
Based on your product selection, we offer two times for in-store pickup:

Either same-day in-store pickup
Or within 2 business days

Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in the “My Orders” section of your online Customer Account on Givenchy.com or by contacting our Customer Service during the opening hours indicated in the Contact section of the Site.

Delivery Charges

Shipping fees for online orders depend on the delivery method chosen.

Gifts

GIVENCHY Gift wrapping:

All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.

Personalized message:

We offer the option to include a personalized message when sending a gift order. Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.

Receipt and Price:

The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account. The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.

To contact our Customer Service, please consult the “Contact” section of the Site.

PAYMENT

Payment Methods

GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express and Apple Pay. An authorization application will be sent to your bank.
Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.

Security of payments

All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data. Givenchy agrees to not store your credit card details.
In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction.
Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly. Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.

VAT

All prices are inclusive of VAT. At present, we cannot offer you a VAT refund service for any purchases that may be eligible for tax refund.

RETURN AND REFUND

RETURN

Returns and Exchange Policy

You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. GIVENCHY offers two types of returns: online or in one of our stores.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

In addition to the customer's right to withdraw and return Products, the customer may also change his mind and exchange a Product within thirty (30) days.

Please follow the returns procedures below in order to return your products to us free of charge.

Returns procedures

Terms and fees of return are provided by GIVENCHY.

Declare your return Online:

1. Go to the “Sign in” section of the Givenchy.com website.

2. Sign in using your “Member” ID and password or the “Verify the order” fields.

3. Once you're signed in, go to your order and click on "Request an exchange or a return"

4. Select the product(s) to be returned and indicate the reason for return.

5. Confirm/Create your request for a return. You will receive a confirmation email with your return number.

Return your items with UPS or in store:

1. Place the items you wish to return as well as your delivery receipt inside the box in which you received your order.

2. Once your package is prepared, you can schedule a pickup by calling our Customer Service (00 800 0000 1952, toll-free number from France) or bring back your items in a selection of Givenchy stores.

To return your package with UPS:

1. Place the pre-printed return label provided with your order on the outside of the package.

2. Contact Customer Service (by calling 00 800 0000 1952 toll-free number from France) in order to arrange an appointment (date and time slot) for the collection of the Product(s) or drop off your parcel at a UPS Access Point: www.UPS.com.

To return your package in Store:

Drop it off at your convenience in our stores:

Givenchy Avenue Montaigne, Paris
Givenchy rue François 1er, Paris
Givenchy Faubourg Saint-Honoré, Paris

At the store, present your ID. If you designated a third person to make a return, he/she must provide his/her own ID.

After a preliminary check of the product returned in store, a store consultant will provide you with a document acknowledging the return of your item(s). Keep this document until you receive an email confirming your refund.

When you return a product to a Givenchy store, please note that the refund will not be made on site.

Feel free to contact, if needed, our Customer service.

Cost of returns

You have the option to return, free of charge, products ordered within 30 days from their date of delivery.

REFUNDS

Terms of refund

In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt.

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.

Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.

Customer Service

Contact

FAQ

Care Information

Shipping and payments

Return And Refund

Givenchy Couture

Givenchy Beauty

Send message

Find a store

Haute Couture Enquiries

Givenchy offices

Press Enquiries

Hong Kong S.A.R, China

United Arab Emirates

Shipping and Orders

Purchase

Account

Givenchy Couture

Givenchy Beauty

Send message

Care

Ready To Wear

Shoes

Leather Goods

Accessories

Warranty

Need help?

Send message

SHIPPING AND PAYMENT

SHIPPING

Delivery Zone

Delivery types and times

Express Delivery before 6pm:

Express Delivery before 12 noon:

Express Saturday delivery:

Premium Delivery:

Click & Collect:

Delivery Charges

Gifts

GIVENCHY Gift wrapping:

Personalized message:

Receipt and Price:

PAYMENT

Payment Methods

Security of payments

VAT

RETURN AND REFUND

RETURN

Returns and Exchange Policy

Returns procedures

Declare your return Online:

Return your items with UPS or in store:

To return your package with UPS:

To return your package in Store:

Cost of returns

REFUNDS

Terms of refund