Need help, information, or want to place an order by phone?

Our team of staff is available to respond to your questions in English or Spanish, Monday through Saturday from 10:00 am to 9:00 pm (Eastern time). Contact them by calling +1 833 908 0147 (toll-free number for all calls from USA). They can assist you with your browsing experience and purchases.

What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

How do I sign up?

If your basket is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

What are the conditions to sign up?

To sign up, you will need :

1. A US-issued debit or credit card

2. To be 18 years of age or over

3. An SMS-capable phone number

4. A US residential address

Has Klarna received my payment?

You can live chat with Klarna’s customer service agents 24/7 to confirm payment.

Will I still be charged if my order is cancelled?

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

Can I pay before the due date?

Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select “Pay off early”.

What if I return or cancel my order?

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.

What happens to my statement, when I've returned the goods?

Once we have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

My email address is not correct. How can I change it?

You can live chat with Klarna’s customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account. If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s payments product even if you have failed to pay on time.

 

For any questions, do not hesitate to contact us by phone: 1 833 908 0147 or by E-mail.

The Givenchy.com website allows you to check the availability of our items in a selection of stores.

By browsing through our product categories, you will have the option of using the “Search by Store” option.

Select the store of your choice and discover the selection available at this location. By selecting a store that is not in the country of your location, you will be redirected to the Homepage of the relevant country. You will then be able to renew your search within the desired product category.

When you are on an item page, you also have the option of checking the availability of the item by clicking on the “Find in Store” button. You must first select the color and size of your item.

Please note that our store inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact the store to ensure that this item is still available.

The Givenchy.com website provides the option of making an appointment directly by email or phone to discover or try on the consulted item. Any request for an appointment made on the website will be confirmed by the store, either by return email or by telephone. Similarly, no product reservation can be made without prior confirmation from the store. On the other hand, we encourage you to add to your wish list the products you would like to try in order to facilitate the preparation of your in-store appointment with our consultant.

For any questions regarding the availability of our products, please contact our Customer Service. Our team of advisors will assist you in English or Spanish from Monday to Saturday from 10:00 am to 9:00 pm (Eastern time). (Toll-free number for all call from USA) You can also find our stores' contact information in Store Finder.

Ground day - Free:

Delivery is estimated to arrive within 4-6 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.

Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following day.

Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.

All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday. This service is offered by GIVENCHY free of charge.

2nd day Air Delivery:

Delivery is estimated to arrive in 2 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.

Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following business day.

Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.

All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday.

Delivery cost is 15 USD.

Next day Air Delivery:

Delivery is estimated to arrive within 1-2 business days from the time that the customer receives a shipping confirmation email. This service is not available on holidays.

Order must be placed before 2:00 pm ET. Orders placed after 2:00 pm ET, on a week-end or on a holiday will be processed the following business day.

Some orders may require an additional 24 hours to be validated and processed, which may delay delivery. Some locations in Alaska require also additional transit time.

All orders are shipped by UPS. UPS delivers between 9:00 am and 6:00 pm Monday to Friday.

Delivery cost is 20 USD.

Saturday delivery:

Delivery on Saturday for the orders placed on Friday before 2:00 pm ET. (subject to postal code eligibity for this service) for any order placed online or by phone.

Delivery cost is 20 USD.

Premium Delivery:

Same-day delivery between 6:30 pm and 9:00 pm, Monday through Saturday, only in NYC (Subject to postal code eligibility for this service) for any order placed before 2:00 pm ET Monday through Saturday. This service is not available on holidays.

Delivery cost is 25 USD.

Click & Collect:

Delivery from Monday through Friday in a selection of GIVENCHY stores for any order placed online or by phone. The stores available for this delivery service are:

• Givenchy New York Madison Avenue
• Givenchy Costa Mesa, California South Coast Plaza
• Givenchy Miami Aventura Mall
• Givenchy Miami Design District
• Givenchy Las Vegas
• Givenchy Soho
• Givenchy King of Prussia
• Givenchy Phipps Plaza

This delivery service is offered free of charge by GIVENCHY
Based on your product selection, we offer two times for in-store pickup:

• Either same-day in-store pickup
• Or within 2 business days

Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in My Order section of your online Customer Account at Givenchy.com or by contacting our Customer Service.

Creating a Givenchy.com account allows you to be quickly identified during your visit to the website.

You can also:

• Manage your newsletter subscription preferences
• Update your personal information
• Take advantage of suggestions for customized products and exclusive content

For your safety, Givenchy.com does not store your credit card information and will not share your personal information with any third party.

Only authentic Givenchy products purchased on our Givenchy.com website, in one of our boutiques, or from an authorized Givenchy retailer, with an original invoice, will be eligible for this warranty.

Outside of this warranty and/or if your product shows signs of inappropriate use, Givenchy will do its best to offer you maintenance services at your expense.

As a leading luxury brand, Givenchy faces the issue of counterfeiting every day.

When a customer purchases a Givenchy product, they expect excellence in its craftmanship and quality that lasts. Conversely, counterfeit replicas are most often made with inferior materials, with a demonstrable lack of know-how and artisanship, resulting in a product that does not stand the test of time.

Counterfeit products infringe on our designers’ creativity and misappropriate the expertise of our craftspeople. The sole guarantee of quality and product durability lies in purchasing genuine Givenchy products.

At Givenchy, we take the issue of counterfeiting extremely seriously. We constantly monitor and report purveyors of counterfeit products wherever they are found, online and off.

Authentic Givenchy products are sold exclusively in Givenchy stores, through our official website www.givenchy.com, and via a selective network of approved retailers.