RETURN AND REFUND
RETURN
Returns and Exchange Policy
You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. GIVENCHY offers you an online return service.
The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.
In addition to the customer's right to withdraw and return Products, the customer may also change his mind and exchange a Product within thirty (30) days.
Please follow the returns procedures below in order to return your products to us free of charge.
Returns procedures
Terms and fees of return are provided by GIVENCHY.
Declare your return Online:
1. Go to the “Sign in” section of the Givenchy.com website.
2. Sign in using your “Member” ID and password or the “Verify the order” fields.
3. Once you're signed in, go to your order and click on "Request an exchange or a return"
4. Select the product(s) to be returned and indicate the reason for return.
5. Confirm/Create your request for a return. You will receive a confirmation email with your return number.
Return your items with UPS:
1. Place the items you wish to return as well as your delivery receipt inside the box in which you received your order.
2. Once your package is prepared, you can schedule a pickup by calling our Customer Service (00 800 0000 1952, toll-free number from France) or bring back your items in a selection of Givenchy stores.
To return your package with UPS:
1. Place the pre-printed return label provided with your order on the outside of the package.
2. Contact Customer Service (by calling 00 800 0000 1952 toll-free number from France) in order to arrange an appointment (date and time slot) for the collection of the Product(s) or drop off your parcel at a UPS Access Point: www.UPS.com.
Feel free to contact, if needed, our Customer service.
Cost of returns
You have the option to return, free of charge, products ordered within 30 days from their date of delivery.
Refunds
Terms of refund
In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt.
A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.
Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.