客户服务

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  • Purchase

  • Shipping and Orders

  • Account

  • 售后服务

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  • 护理

  • 成衣

    我们的工作室大胆而富有创意地创造出独特的服装，这些服装采用优质材料制成。
    为了保持您的 Givenchy 产品的美丽，我们建议您将其保存在棉质防尘袋中，放在干燥凉爽的地方。 对于我们的大多数产品，建议进行干洗。 我们邀请您遵守商品标签上的洗涤说明。

    如果您想了解更多信息，我们的顾问随时为您解答疑问。

  • 鞋履

    每双 Givenchy 鞋履的特别之处在于，它采用手工技术和最优质的材料设计而成，并经过严格挑选，为您提供最高程度的满意度。 他们的手工处理使它们变得不规则和独特，这正是它们的所有魅力和特性。

    为了尽可能长时间地保持您的鞋子的光彩，我们建议您将您的 Givenchy 鞋子小心地存放在附赠的防尘袋中，放在干燥凉爽的地方。 避免潮湿损坏产品。

    此外，为了保持其光泽，我们建议产品避免暴露在热和所有光源下，并避免接触水、油脂、香水或化妆品。

    如果您想了解更多信息，您可咨询Givenchy任一精品店。

  • 皮革制品

    Givenchy 非常重视为其所有系列选择和使用的材料。 每种材料和组件都经过广泛的测试，以确保其卓越的品质。
    皮革是一种敏感的天然材料，应格外小心地使用和维护。 每件皮革产品都是独一无二的，并且随着时间的推移会产生一种光泽，从而展现其所有美丽和个性。 每个印记都是一个值得保留的永恒记忆。

    - 为了享受并持久保持您的 Givenchy 产品的美丽，我们建议您将其保护在原包装中并放在干燥的地方。 暴露在潮湿、高温和/或所有光源下可能会对您的皮革造成无法弥补的损坏。

    - 我们还建议您避免与水、香水、化妆品或所有液体产品接触。 如果发生这种情况，可以通过轻轻拍打用浅色吸水布吸收多余的液体。

    - 最后，我们建议您让您的 Givenchy 产品远离所有磨蚀性或褪色材料，例如牛仔布。 皮革的天然皮肤可能会以不可逆转的方式失去其原始美感。

    如果您想了解更多信息，我们的顾问随时为您解答疑问。

  • 女士 配饰

  • 质保

  • 修理程序

    感谢得益于我们的精湛工艺，每一件纪梵希作品皆为独特隽永之作。我们的精湛工艺，您的纪梵希产品独一无二，经久耐用。
    多年来，我们始终致力于为您提供产品养护与修复支持我们一直支持您对产品的保养和修复，并致力于提供定制的维修服务。
    为确保最佳服务体验，我们的维修流程包含以下环节：为保证最好的服务，我们的流程分为几个步骤：

客户服务

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SHIPPING AND PAYMENT

SHIPPING

Delivery Zone

Givenchy items are delivered everywhere in France, with the exception of overseas departments, Corsica and the Principality of Monaco. Givenchy does not deliver orders to business addresses, P.O. boxes, hotels or university campuses. Orders to any of these destinations will not be processed. Delivery of items will take place upon full payment of the items ordered. Products can only be delivered to Metropolitan France (France, excluding Corsica, overseas departments and Monaco). Orders made from the website of a country/region different to that of the delivery address will not be processed.

Delivery types and times

Express Delivery before 6pm:

Delivery from Monday through Friday by 6pm for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 2 business days after placing the order.
This delivery service is offered free of charge by GIVENCHY.

Express Delivery before 12 noon:

Delivery from Monday through Friday by 12 noon for any order placed online or by phone.
This service is not available on holidays.
The expected delivery time is 2 business days after placing the order.
Shipping fees: 10€.

Express Saturday delivery:

Saturday delivery for any order placed online or by phone on friday before 1pm.
This service is not available on holidays.
Shipping fees: 20€.

Premium Delivery:

Same-day delivery between 2pm and 10pm, Monday through Saturday,
in Paris and the Paris region (subject to postal code eligibility for this service) for any order placed before 3:00 pm Monday through Saturday.
This service is not available on holidays.
Shipping fees: 20€.

Click & Collect:

Delivery from Monday through Friday in a selection of GIVENCHY stores for any order placed online or by phone. The stores available for this delivery service are:

  • Givenchy Avenue Montaigne, Paris

This delivery service is offered free of charge by GIVENCHY.
Based on your product selection, we offer two times for in-store pickup:

  • Either same-day in-store pickup
  • Or within 2 business days

Givenchy will inform you by email of the progress of your order. You can also track the progress of your order in the “My Orders” section of your online Customer Account on Givenchy.com or by contacting our Customer Service during the opening hours indicated in the Contact section of the Site.

Delivery Charges

Shipping fees for online orders depend on the delivery method chosen.

Gifts

GIVENCHY Gift wrapping:

All our products are delivered in GIVENCHY wrapping. Upon confirmation of your order, you will have the option to request gift wrapping; this service is offered free of charge.

Personalized message:

We offer the option to include a personalized message when sending a gift order. Please note that GIVENCHY reserves the right to withhold or refuse the acceptance of a product order accompanied by messages containing statements contrary to the law or morality.

Receipt and Price:

The receipt (in PDF format) of your order on Givenchy.com will be sent electronically to your email address. This receipt, which we advise you to print and keep, will also be available by logging in to your Customer Account. The price will be removed from the label of the products you ordered and the receipt will not be attached to your order at the time of shipment. You may receive a paper version of your receipt upon request from Customer Service. This request, accompanied by your proof of identity, must be sent within 12 months from the issue of the receipt received by email.

To contact our Customer Service, please consult the “Contact” section of the Site.

PAYMENT

Payment Methods

GIVENCHY accepts the following payment methods for online purchases: Visa, Mastercard, American Express and Apple Pay. An authorization application will be sent to your bank.
Please note that your billing address must be identical to the one listed on your credit card statement. At present, we do not accept gift cards.

Security of payments

All transactions made on the Givenchy.com site are highly secure. An SSL encryption system is in place to protect personal and payment data. Givenchy agrees to not store your credit card details.
In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder's identity and confirming the transaction.
Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly. Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection.

VAT

All prices are inclusive of VAT. At present, we cannot offer you a VAT refund service for any purchases that may be eligible for tax refund.

RETURN AND REFUND

RETURN

Returns and Exchange Policy

You have the option to return, free of charge, any product ordered within 30 days of its date of receipt. GIVENCHY offers two types of returns: online or in one of our stores.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

In addition to the customer's right to withdraw and return Products, the customer may also change his mind and exchange a Product within thirty (30) days.

Please follow the returns procedures below in order to return your products to us free of charge.

Returns procedures

Terms and fees of return are provided by GIVENCHY.

Declare your return Online:

1. Go to the “Sign in” section of the Givenchy.com website.

2. Sign in using your “Member” ID and password or the “Verify the order” fields.

3. Once you're signed in, go to your order and click on "Request an exchange or a return"

4. Select the product(s) to be returned and indicate the reason for return.

5. Confirm/Create your request for a return. You will receive a confirmation email with your return number.

Return your items with UPS or in store:

1. Place the items you wish to return as well as your delivery receipt inside the box in which you received your order.

2. Once your package is prepared, you can schedule a pickup by calling our Customer Service (00 800 0000 1952, toll-free number from France) or bring back your items in a selection of Givenchy stores.

To return your package with UPS:

1. Place the pre-printed return label provided with your order on the outside of the package.

2. Contact Customer Service (by calling 00 800 0000 1952 toll-free number from France) in order to arrange an appointment (date and time slot) for the collection of the Product(s) or drop off your parcel at a UPS Access Point: www.UPS.com.

To return your package in Store:

Drop it off at your convenience in our stores:

  • Givenchy Avenue Montaigne, Paris

At the store, present your ID. If you designated a third person to make a return, he/she must provide his/her own ID.

After a preliminary check of the product returned in store, a store consultant will provide you with a document acknowledging the return of your item(s). Keep this document until you receive an email confirming your refund.

When you return a product to a Givenchy store, please note that the refund will not be made on site.

Feel free to contact, if needed, our Customer service.

Cost of returns

You have the option to return, free of charge, products ordered within 30 days from their date of delivery.

REFUNDS

Terms of refund

In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt.

A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.

Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.